shopping for a plan
Hi, Does someone who has a QHP and wants to choose a new plan during OE have to do a whole new application, or can they just select a new plan for January 1? Thanks, Sarah
First application of open enrollment failed
Hi all, My first application of open enrollment failed at the signature page, it states “We are unable to process your application at this time. Please try again later.” I received no email that the system was not working properly. Wonder if it is just overloaded. Michelle Amadei
How is the Health Connector’s Online Premium Payment Portal Working?
Hi Loopers, We’ve heard from the Health Connector that their premium payment portal has been upgraded and that far fewer people should experience problems paying their premiums online. We want to hear from you! How is the Health Connector’s premium payment portal working for consumers? Please post your thoughts here, so that we can share your […]
Problem with Editing an Application
A caller contacted the HelpLine because she went back into her application to change tax information and was unable to move forward. I went into her account and faced the same issue that it could not save and would not move forward. We called the Connector Assister line and they had the same problem. She […]
CAC/ELIZABETH A
HELLO EVERYONE, I WANTED TO SHARE A PROBLEM I RAN INTO TWICE TRYING TO EDIT SOMEONES ONLINE ACA3. I HAD A PROBLEM ADDING A MEMBER THAT WAS PREVIOUSLY ON THE ACA3 AS SOMEONE” NOT APPLYING” TO SOMEONE “AS APPLYING”. FOR EXAMPLE A SPOUSE WHO DIDN’T NEED INS AT THE TIME BUT DOES NOW. I CALLED […]
Mahealthconnector Issues
We have been having issues with with website again today. There is now a message saying the federal hub is down, we have also received the triangle of trouble pop-up. When counselors have called the Connector and MassHealth they have reported issues as well and said to call back.
Ombudsman Program
Hi All, FYI: there is a new online ombudsman form to submit issues for Health Connector and Mass Health. http://massloop.org/node/add/question If you scroll down, you can choose either Health Connector or Mass Health and it will appropriately show you where to go.
URGENT: Health Connector Seeking Case Information for Online Application Problems
Hi all, I just got off of an important phone call with the Health Connector. I reported the issues you all are seeing with the online application and they would like to research your cases to help to resolve them. Please call (617-275-2912) or email me (ksegel@hcfama.org) TODAY with the following information: Full name of the […]
Federal hub is down
I just called the Assiter dedicated line for the Connector because I was unable to finish my second application today. And the represntative told me the Federal hub is down. Now, I have been looking on the Loop and I see others that have been talking about that the system is not working right. I […]
unable to submit online application
We are still unable to submit subsidized online applications. Connector customer service was unable to submit for us.