Hi, This is day 3 of us not being able to reach the MassHealth over 65 unit using the MassHealth Assister Line. The line states “we are having higher than expected call volume, please call back later.” What is going on over there!?!! Please excuse my frustration. Thanks, Peter
Hi, I have a client who paid her last two premium payments after the 23rd of the month and has not been able to use her insurance at the doctor’s office or the pharmacy since April. Today I was told “again” by the Connector CSR that her account is active. But that until the […]
Hello Loopers, I did an application for an client. It came back Careplus. I explained she needed to enroll in a managed care plan. She called customer service. She explained that none of her doctors except the managed care plans (BMC and TUFTS). Masshealth told her because of that she can stay “Careplus” and do […]
is anyone experiencing still phone connectivity issues calling the Masshealth assister line? members are not able to get through either by calling the regular line. I have not receive an email today about the phone line being down.
Just a rant…. Calling MH today… they tell me I am at the wrong unit (over/under 65) so they transfer and disconnect. Call again and the same thing happens. Next time I get the LTC new app unit. I can’t keep hitting the wrong prompt… I finally get someone on the phone who says that […]
Hello May 4th we received an email letting us know that we could do three way calls with patient and assister’s line. Yesterday we had to call four times in order to be helped, with the patient on the other line. Does the Assister Line customer service rep’s know we can do this? The first […]
Today I had a client come in with a new letter… Dated 4/18.. “We noticed you have two applications active” Please tell us which one is correct. That was a first for me… The letter showed her with a Connector plan for 83.00 and a QHP for 143.00 Both with a start date of 2/1. […]
I know the MEC’s are really backlogged. Now when I try to call on the 888-665-9993 number, it gets routed to Customer Service and they then send to MEC, which then says “call cannot be completed” no matter how often I call. I’ve asked about more direct ways to call the MEC, and am told […]
I just wanted to say thanks so much for the Affidavit for proof of residency. I shared with my co-workers and we all appreciate it!
I was under the impression that if we faxed a paper application the retro 10 day coverage started from the day MH received it. We are now told some cases close (under 65 applications) and the 10 days retro starts when they receive/process the documents pending. Is this correct information given by CSRs? I have […]