We have several clients who we have been assisting since January, who have made premium payments, but still do not have coverage. Does anyone else have clients who have been uninsured since January? I have submitted 7 Navigator Issues Reporting Forms for one of my clients – and she is still uninsured.
Hi all, I have a lot of clients on ConnectorCare who are getting bills for $0.00. These are very confusing for consumers. Sometimes they seem like they could be receipts of payment (TOTALLY not clear if they are) and sometimes people just get the $0.00 bill and no other bill. I tell them to still send […]
Hi all, I am getting increasingly concerned about the process for reimbursing consumers when glitches on the Connector’s end with payments and enrollments have lead to people not having coverage when they absolutely should have. In these cases, checks were cashed, but never assigned to the correct accounts, or there was/is some disconnect between the Health Connector […]
Hi all, I’ve gotten more and more calls from people who should have been able to enroll in a connectorcare plan but cannot (find a plan button doesn’t appear, find a plan button appears but doesn’t work…etc) and they are being told by CSRs that there’s nothing MassHealth or the Connector can do to get […]
Hi, So, when you help someone pay online using the Connector/Dell payment system, it states that the withdrawal will be a made within 24 hours. So — does that mean all of the people that are trying to use that system (which only seems to work about 50% of the time anyways) TODAY — will miss […]
Hi, All – Well before the beginning of open enrollment, we’ve heard repeatedly that when an individual or family member has a change in income, we should update the Connector. We did so by calling CSR, and they recommend cancelling their QHP and updating the application with their updated income – and hoping they qualified […]
Hi all — We’ve tried to confirm several mailing addresses for individuals we have helped enroll in a plan. Despite several phone calls to the Connector asking them to send the invoice to the mailing address on file, they continue to send the invoices to the home address. We are working with fishermen and they […]
Hi, I am working with a consumer who has called the Health Connector on January 13, January 22, and 3 additional times beyond that to change her income and her monthly premium. She was unable to pay her monthly premium for February or March coverage due to her income change. She currently does not have […]
Hi, I just had a call from a member who made payment in December for their Commonwealth Care coverage, made payments in January and February for their ConnectorCare coverage. They have yet to have working Harvard Pilgrim coverage. The client tried using the coverage for perscriptions and was denied in January and February. They followed […]
Hi All – For people that missed the 2/23 payment deadline (and didn’t know about the 2/28 extension, since it wasn’t advertised), is CSR/the Connector allowing for retroactive coverage for 3/1 for people that didn’t receive a bill in time or had payment issues? Thank you.