Hi, I have had a number of people confused by the new payment portal. Consumers enter into the payment site and their pre-populated enrollment is placed on the screen in a spreadsheet display. Consumers transitioning from 2015 to 2016 coverage see their last year’s enrollment and payment amount. Consumers don’t realize they have to click […]
I have been getting calls from members who have Connector Care Plans, are under 300% FPL, have been paying their premiums faithfully, and are now getting bills for a very large amount. One of my patients even received a cancellation notice dated 1/4/16, and when I called the Health Connector to ask why and how much time she […]
On the Assister check-in call yesterday we were informed about incorrect notices being sent out to Tufts members on ConnectorCare showing the unsubsidized premium price. I received a call this morning from a woman who received the letter and promptly called Tufts. The Tufts CSR was not informed of this notice going out incorrectly and could […]
Hi, I was hoping others could also write about some experiences with consumers who are upset about the advance premium tax credit process. Perhaps the Health Connector would be willing to explain the process better within the application itself. I had a consumer this morning, and another yesterday that complained that the tax credit process […]
Hi all, The Health Connector’s estimator doesn’t seem to work anymore – it just tells you that someone should or should not qualify for APTCs, not how much they should be. It’s been like this for months…. So, I’ve been using this tool, from the Kaiser Foundation: http://kff.org/interactive/subsidy-calculator/ , when I need to estimate what someone’s […]
Hi Everyone, We received an email from the Connector regarding Open Enrollment and the new upgrades. Attached was a sample of and instructions for the ConnectorCare Enrollee Premium Contribution Estimator. It looks like the same one we have been using since last November. I believe at one of the recent MTF’s or Assister Conference Calls, […]
Hi Loopers, We’ve heard from the Health Connector that their premium payment portal has been upgraded and that far fewer people should experience problems paying their premiums online. We want to hear from you! How is the Health Connector’s premium payment portal working for consumers? Please post your thoughts here, so that we can share your […]
I have a patient who applied & enrolled in a Health Connector plan in July for coverage to begin 8/1/15. She mailed her payment 7/6/15, confirmed it was cashed on 7/13, but did not receive her insurance card or any notices from the Connector that she was eligible to begin coverage on 8/1. She called me […]
This week I have had 3 patients with payment issues. Two of them mailed payments early in July for coverage to begin August 1st, but they are not receiving communication from the Connector or the plan they chose. They both have proof that their payments cleared in a timely manner, but when we call the […]
I experienced a nightmare of a case last week. I was helping someone who applied online, was approved for Connector care, enrolled with a plan and set up recurring payments online. The first 3 months, she was charged $250 which was the household premium she qualified for. On the 4th month, she was charged $1250 […]