is anyone experiencing this issue? ~~There has been some issues with the assister portal when it comes to select a plan for a patient that is eligible for a health connector plan. we write down and/or give a copy of the enrollment ID Number to the patient so the patient can mail the payment sooner […]
Hi all, I assisted an over 65 citizen with a non-subsidized dental application in mid March. The fax number (877) 623-2155 on page 7 of the application has been busy for the past two days. Today I called the Connector Assister line to ask if this was the correct number. The CSR did not recognize […]
Hi, I have a cleint who attempted to switch MCOs from Neighborhood to MassHealth PCC. Neighborhood does not have a specialist that fits his needs within the greater area. The member was told that he needed an existing referral to a specialist for the request to be submitted. Unfortunately, in our area, you cannot secure […]
Hi, One of the troubles I have with the new fixed enrollment process is that the member has to choose the reason they are looking to switch plans. The reasons provided are not fully defined and the process is decided on a case-by-case basis, taking more than a few days. The only plans that provide […]
Hi, I’ve had 2 MCO switches after the MCO Enrollment Period that are being escalated. The individuals are on an MCO that does not have specialists within the plans under a driving distance of 45 minutes. Under MassHealth PCC or HNE Be Healthy they are able to get care within the county. The only Care […]
Does this mean that Open Enrollment now ends on February 28th instead of January 31st? So patients can apply until February 28th and be able to pick a plan, enroll and pay without having a Qualifying Event?
Hi All, we are being told at MTF that we should update the health insurance start date to when someone is starting insurance. For instance, if the start date is 1/1/17, and they are enrolling today 1/24 and cannot start until 3/1/17, we should change the date. Can someone give us an idea of where […]
Hi, I recently ran into an issue I am sure others might face or have faced. An application was submitted for a Mother and Father and Child (parents not married, but living in the same household). The Mother was listed as head of household and the Mother files the Child as a dependent. Mother and […]
Hi, My first day back in 2017 I had my first case of someone paying for 2017 coverage on time and not receiving it. We did the necessary steps: Called HNE (the insurance carrier) to confirm not being enrolled Called the Health Connector to confirm payment was made and accepted prior to Dec.23rd; payment was […]
Is there a list of the cities, by regions? I have the map with all the regions and costs per plan, per region, but I’m looking for a listing of the cities and towns that are included in a specific region.