Hi All, I just need somewhere to let out my frustration regarding SACAs. I had one that was finally processed 9 months after submitting the app! Others are taking a minimum of 6 months. We have an urgent one we sent 6/15/18 and the member’s ARD (daughter) has called every day to expedite but the […]
Hi All, I’m not sure if I have just missed this in the trainings, but what is a Model A ACO and Model B ACO? I had believed that MassHealth members wouldn’t be able to choose PCPs that were a certain distance from their zip code and was recently informed that the geographic restrictions for ACO […]
Hi All, this post is mostly for my Navigator peeps! We are running into some roadblocks finding someone to fill our temp CAC position while I’m on Maternity Leave (expected to be for April – June give or take a few weeks). We usually send a CAC out to the Bangs Senior Center once a week […]
Hi All, I hope it’s ok for me to post this here. If not, I can definitely take it down! I’ll be going out on Maternity Leave around the end of March, depending on when baby wants to make her arrival. Cooley Dickinson has posted a temporary, part-time position (it says Per Diem for some […]
Hi All, I don’t know if anyone is noticing this same problem but if we could bring this up to Masshealth and the Health Connector, it would be appreciated. It is my understanding that they are adding a lot of new staff for Open Enrollment and they are really making a mess of things. I […]
Hi All, I need clarification on the latest update. Did someone really make the decision that the Plan Selection Period available to everyone is NOT beginning this October? This will be devastating to members (and many parents of child members) who have been desperately waiting to change their plans for months and have been unable […]
Hi All, I just wanted to post a short note regarding a call one of our Tufts ConnectorCare members received: She was told that the person calling her was a representative of Tufts Health Plan and she needed to provide additional information to “complete her enrollment”. She was asked for her DOB, SSN, and address. She […]
Good Morning All, Sorry for the long post, but here it is! We have had several instances in the past three weeks where members are receiving termination notices and are losing their MassHealth benefits due to “Not sending the information requested within 90 days” or “Not Completing their renewal with the necessary time period”. For […]