Below is the email from MassHealth to Assisters: Dear Certified Application Counselors* and Navigators, We are experiencing intermittent issues with the MassHealth Assister Line, Option 3. Some of those calls are getting disconnected before reaching a worker at the MassHealth Enrollment Center. Our technical teams are working to troubleshoot and resolve the issue as quickly […]
Good Morning All! have anyone been able to reach the assister line? any news on this issue?
Hi All, I just need somewhere to let out my frustration regarding SACAs. I had one that was finally processed 9 months after submitting the app! Others are taking a minimum of 6 months. We have an urgent one we sent 6/15/18 and the member’s ARD (daughter) has called every day to expedite but the […]
Fax in MH verifications… I check MAP and it’s listed as “Processed” but there is no determination. I call in and find “someone forgot to check one box” they do it and the case is determined. It has prob occured 5 times in the past week or so….
Hello We have been having problems when patients are calling MH to change to Tufts Health together with CHA. Patients are constantly told that our doctors take Tufts Health Together and there is no need to change to our ACO or that they can’t because they live outside of the 25-mile radius even when they say […]
Is the new a revised fillable SACA-2 available? I can only find the ACA-3
HI has anyone been experiencing a high volume of applicants receiving letter of masshealth termination for not completing their review form in which the patient did not get their review form in the mail? I have quite a few patient that did not get their review forms.
I have reached out to folks at Masshealth directly on this issue, but while I am waiting for a response, I wonder if anyone In The Loop has had any experience with this. I have a client who is on MASSHEALTH STANDARD PLUS MFP COMMUNITY LIVING HCBS WAIVER. Her PCP is contracted with Berkshire Fallon Health […]
Good morning, When helping patients apply for MassHealth, either by paper or through the Assister Portal, to see if they can get it secondary to their commercial health insurance/ESI for Premium Assistance, I find that MassHealth will not recognize the primary insurance information that is indicated on the application. This often leads to me to contact TPL […]
Does anyone has the corrected ACA3 , they one provided here on the loop you can’t type on person name 2, income for the year ect.. also does anyone have the new BUY IN? Thanks