Hi all, I have a number of clients who are on CarePlus and disabled, but not on Social Security or MassHealth based on disability yet. Is there any documentation about proving disability to be exempt from the work requirements for 2027? Will a neuropsych report or letter frm an MD with diagnosis and issues be […]
Update: MassHealth’s Assister Line The MassHealth Assister Line provides Certified Assisters with expedited access to MassHealth customer service representatives (CSRs) and eligibility workers when they are actively working with an applicant or member. MassHealth recently made several updates to its Contact Center phone menu (or “IVR”) to improve the member experience. However, these changes have […]
Hello Loopers, A change was made to MassHealth phonetree that inadvertantly went into effect on the Assister line. This phone tree change was not intended to be made to the Assister line and removes the option to connect to the MEC. This issue is being worked on, but the fix could take a few days. […]
Hello Loopers, Has anyone experienced difficulty when calling the Assister Line with getting the Telephonic signature completed so we can do an application over the phone. I recently had two separate representatives advised me that there was no such thing. I even referenced the Telephonic Assister Guidance issued 10/2025. Thanks Laura
I am curious how a PSI works with the over 65 folks and contacting the assister line as a Navigator. I have been doing this work for quite some time and have recently been told that I need the client on the line with me to get assistance from the assister and in not such […]
Does anyone know how long the federal hub is going to be down?
Hello, I wanted to report a HIX change that may be a little confusing. Now that any individual that is lawfully present is able to enroll in a Qualified Dental Plan only online you will see this option available for MassHealth members too and this will also create a Health Connector renewal date. You should […]
Hello Loopers, MassHealth’s FPL limit has been updated to reflect the COLA adjustment to the federal poverty level that goes into effect March 1. MLRI has updated their chart. Both resources are located on the ‘Issue Specific Resources’ page. Reminder that the Health Connector uses 2025 FPL guidelines for the calendar year. -Hannah
Hello Loopers! I am wondering if you are seeing delays in people getting enrolled in health plans. We have had a few significant delays and don’t know how to correct it- this mostly applies to people who are inpatient and need to schedule follow up care. We are using the Enroll option online (masshealthchoices.com) as […]
The injunction preventing CMS from sharing Medicaid member data with DHS has been extended until January 5th. The talking points we shared after the initial injunction remains accurate: English Spanish Portuguese Haitian Creole French