Hello Loopers! I am wondering if you are seeing delays in people getting enrolled in health plans. We have had a few significant delays and don’t know how to correct it- this mostly applies to people who are inpatient and need to schedule follow up care. We are using the Enroll option online (masshealthchoices.com) as […]
The injunction preventing CMS from sharing Medicaid member data with DHS has been extended until January 5th. The talking points we shared after the initial injunction remains accurate: English Spanish Portuguese Haitian Creole French
Hi Loopers, Sharing a couple of helpful resources regarding federal changes. Here is the Health Connector webpage with updates on federal changes: https://www.mahealthconnector.org/updates. MLRI released a fact sheet for advocates working with ConnectorCare Plan Type 1 members. -Hannah
I am working with a member who gets his MH benefit from SSA. We have called SSA and confirmed that they have updated his address (back in May). We have also called MH who first told us they could not assist but spoke with someone else and he did say he updated the address in […]
We wanted to share an update that many of you are aware of by now. Last week the AP and other news outlets have reported that the Centers for Medicare and Medicaid Services (CMS) and the Department of Homeland Security (DHS) entered into an agreement that will allow Immigration & Customs Enforcement (ICE) to have […]
We have been having issues with our faxes to Mass Health going through in one pass when they are over 7 pages. Has anyone else been experiencing any issues? We can fax to other agencies with what seems to be no problem.
Our organization has been experiencing consistent issues with MH Assister line recognizing NDFs as having the ability to speak on a member’s behalf and that anyone in the org can speak regardless of who is listed on the form. We have also been told that our organization does not exist as a Nav org (which […]
Our organization has been experiencing consistent issues with MH Assister line recognizing NDFs as having the ability to speak on a member’s behalf and that anyone in the org can speak regardless of who is listed on the form. We have also been told that our organization does not exist as a Nav org (which […]
Hello! Our Navigators have been experiencing challenges getting past the ‘Member Information’ section of the MassHealth enrollment form on the MH Choices website. The button to “Save” or “Finish” is greyed out and you can’t move forward. I am not seeing any communications from MH on this being an issue and wondering if we missed […]
As part of the Basic Benefits Training series hosted by Massachusetts Law Reform Institute (MLRI) with Massachusetts Continuing Legal Education (MCLE), there is a Health Care Access Training on February 4, from 9:30am-4pm. This training gives advocates an up-to-date nuts-and-bolts overview of eligibility in MassHealth and the Health Connector, and how to assist their patients […]