Our organization has been experiencing consistent issues with MH Assister line recognizing NDFs as having the ability to speak on a member’s behalf and that anyone in the org can speak regardless of who is listed on the form. We have also been told that our organization does not exist as a Nav org (which […]
Our organization has been experiencing consistent issues with MH Assister line recognizing NDFs as having the ability to speak on a member’s behalf and that anyone in the org can speak regardless of who is listed on the form. We have also been told that our organization does not exist as a Nav org (which […]
Hello! Our Navigators have been experiencing challenges getting past the ‘Member Information’ section of the MassHealth enrollment form on the MH Choices website. The button to “Save” or “Finish” is greyed out and you can’t move forward. I am not seeing any communications from MH on this being an issue and wondering if we missed […]
As part of the Basic Benefits Training series hosted by Massachusetts Law Reform Institute (MLRI) with Massachusetts Continuing Legal Education (MCLE), there is a Health Care Access Training on February 4, from 9:30am-4pm. This training gives advocates an up-to-date nuts-and-bolts overview of eligibility in MassHealth and the Health Connector, and how to assist their patients […]
Anyone else having issues with their PCP/Plan requests not being processed? I have submitted about 15 separate requests over the past 3 weeks and not one has changed.
I have a client that is on SS disability. We did a MH application but he was not approved for Commonhealth because they want a MH disability supplement completed. Is this correct? He is deemed disabled by SS already. Thanks…
Hi all, The main MassHealth fax line (857-323-8300) continues to cause issues for us. Unfortunately we can’t always create online accounts for folks and need to fax in various proofs. What is everyone else doing when they are unable to fax? MassHealth sent an email on October 3rd, but I haven’t heard an update since. […]
I have a patient who is having his PT-1s denied, and the only reason I can think of is because he does not have a home address listed on his application? I have listed the hotel as his physical address, but now they are requesting proof of residency. Is there a better way to handle […]
I am looking for some guidance on how EAEDC coverage works. I was told that when a members insurance status is displaying as emergency aid it means that they are currently uninsured but have applied for EAEDC, not yet approved and that coverage only covers the EAEDC visit to get the paperwork completed. So, we […]
MBTA riders between the ages of 18 and 64 enrolled in a state assistance program, including MassHealth, are eligible for MBTA’s new reduced fair program. Individuals can apply online or in person. Here’s the full list of approved state assistance programs: Emergency Aid to the Elderly, Disabled & Children (EAEDC) MASSGrant MassHealth CarePlus MassHealth Family […]