I have a 33 year old disabled adult who lives in group home, limited income, and is a dependent on his parents’ tax returns. He’s currently applying for Social Security , but will likely be denied initially. He’s on parents’ COBRA, and we want to make sure he can apply as a household of 1 […]
Has anyone been having issues with the MassHealthChoices website to do enrollments? Along with not being able to get a fax to go through successfully to enroll them in the plan they need? I called and as a Navigator I am not allowed to enroll someone or change their enrollment. Thank you.
Has anyone else had the experience of MassHealth telling them they can’t do an application over the phone? This has happened to 2 separate CACs today and they were told they would need to make a phone appointment to do the application. A lot of our patients can’t make it through identity proofing and a […]
MOVEit Global Data Security Incident Yesterday, UMass Chan Medical School (“UMass Chan”), began notifying certain individuals currently or previously enrolled in certain state programs, including MassHealth, that their personal information may have been involved in a recent third-party data security incident. Those primarily impacted are State Supplement Program (SSP) participants (including recipients, other members of […]
Hi, has anyone been having issues the last 2 weeks with the online MH enrollment aco website? also faxing aco enrollments and not getting processed?? Thanks, Luz Rosa
Hi Loopers, You may have noticed starting yesterday that when accessing certain account in the assister portal that you are unable to view information or make updates. This is due to an update that is requiring people who have never gone through ID proofing to do so in order to have portal access. MassHealth presented […]
Hi all, MassHealth published a transcript of the Q&A from webinar about 2023 renewals and I want to ask your thoughts about the answer to the final question about HSN eligibility after losing MassHealth. Doc is located here: Doc is located here Question: “Some members will lose coverage due to ineligibility and will enroll in […]
I have a client who was on EAEDC and CarePlus. Was approved for SSDI (retroactively for 2 years) with Medicare and checks starting in June. We’ve submitted proof of SSDI letter and Medicare info, but he’s not showing on a cross match with Social Security database so MassHealth says they can’t enroll him in CommonHealth […]
Hi all, Can someone explain to me whether the rules for completing an NDF differ between MassHealth and the Health Connector? My understanding is that each Navigator needs to have their own completed NDF on file for any client they are representing. At the bottom of Page 2 of the NDF form under Can I […]
Hi all, Something weird has come up twice for staff at our CHC this week. When helping a patient with a renewal, the customer service rep says they have to play a recording of the MassHealth Rights & Responsibilties. It takes the rep a few minutes to pull up the recording and then the recording […]