The Health Connector needs to have a clear process when someone is going from a Health Connector plan to Medicare. It would be very helpful if they had a flier written up with specific steps. I am a Navigator and a SHINE counselor so I deal with this scenario all the time. It is rare […]
What is going on with the over 65 MassHealth Unit? They are so behind in processing applications and I cannot reach them on the phone. When I call the Assister line it automatically switches me over to the regular Customer Service line where it either says “call volume high, call back later” or you are […]
We are still experiencing difficulty having people terminated from ConnectorCare plans when they go on Medicare. We have called the HC several times about a few cases and they are still getting premium bills. Even though they have already signed up for a Medicare Part D plan, the pharmacy is telling them to use their […]
When clients are on ConnectorCare and turn 65 and Medicare begins the Health Connector is not automatically terminating the one spouse so the couple keeps getting bills stating they owe the premium for both of them. We have difficulty getting the Health Connector to remove the spouse who is now on Medicare and not make […]
I was under the impression that self-employed people could apply anytime and enroll in a plan and were not subject to the open enrollment period. I called the Health Connector to ask whether I would have to do the application through the “small business” application route for a self-employed client. He said I could just […]
When the online system cannot match someone’s ID it is not allowing us to continue with the application even though the client should have 90 days to verify. Other applications where they cannot verify the information they are just asking for “Required Documents” at the end of the application. This is really inconsistent. Why are […]
I had a client whose FPL was determined as 171% but was stated as eligible for MassHealth Careplus, which has an income limit of 133% so the determination online was incorrect. What to do? Is anyone seeing this?