Hi! I helped someone enroll in a Health Connector plan during the past month because she qualified for an SEP. We confirmed which plans her doctor accepted, and they confirmed they accepted Fallon – but they actually do not. We found this out after she had chosen and paid for her Fallon plan. She is […]
Hi all, I have a family on ESI who has a disabled kid who in inpatient and needs CommonHealth ASAP, so we did the hcentive app and cannot for the life of us get past the signature page. Every time we sign and submit it, it gives us the yellow exclamation point error message. We’ve done […]
Hi all, I’ve seen 2 different REF IDs in the same account a few times now, are other people seeing this? What are we to make of it? The first one is when you first log-in and can click “detail” (or “submitted” or “obsolete”, etc.) to get to the eligibility determination, and then the 2nd […]
Hi, Has anyone else run into the Health Connector’s CSR line being down today, 5/26/15? I keep getting a message that the number I have dialed is not in service BP1 or something. Very odd. I choose options 3-1-1 to help someone complete an application. Thanks, Peter
Hi, I recently had another appointment about an Administrative Special Enrollment Period for a member who got confused about their new Connector Care coverage. The application was first submitted in December and the member thought he had to send verification before choosing a plan, so didn’t pick a plan at the time of the application. […]
Hi all, I’ve gotten more and more calls from people who should have been able to enroll in a connectorcare plan but cannot (find a plan button doesn’t appear, find a plan button appears but doesn’t work…etc) and they are being told by CSRs that there’s nothing MassHealth or the Connector can do to get […]
A couple of the HelpLine counselors have cases getting stuck at the signature page in the last week. The client’s name has been entered and they press submit which is when the technical error message has popped up. One of the counselor’s experienced this at the Springfield enrollment event and the staff at the event […]
Hi all, (update 3/19/15 – thanks for your responses, I think they’re all set now) Maybe it’s just something about today…I got two incorrect determinations so far, one a mom and 30-year-old son who lives with her, has $0 income and who she claims on her taxes so we put him on the app and it gave him ConnectorCare. […]
Hi all — We’ve tried to confirm several mailing addresses for individuals we have helped enroll in a plan. Despite several phone calls to the Connector asking them to send the invoice to the mailing address on file, they continue to send the invoices to the home address. We are working with fishermen and they […]
Hi All – For people that missed the 2/23 payment deadline (and didn’t know about the 2/28 extension, since it wasn’t advertised), is CSR/the Connector allowing for retroactive coverage for 3/1 for people that didn’t receive a bill in time or had payment issues? Thank you.