IDP
Is it just me or is anyone else having trouble with the Identity Proofing fax line?
SACA PDF
Hi, Would you be able to correct the application section for yearly income we are unable to type in the info. I would like to avoid this being left blank. Thank you
Missing SSN in MMIS
Hi; Recently I have noticed that members social security numbers were not listed on the Member Information tab in MMIS. So far three people (two children under the age of 18 and one adult) were missing social security numbers. All three are active MH participants. Has anyone else encountered this issue? Thanks.
CAC Error Consequences
If a CAC makes an error, is there a way to report the error to MassHealth? I cannot seem to find a way to report myself. In this case, I submitted an ARD that was unsigned so a critical notice was not sent to the ARD. MassHealth never notified me of my error and as […]
Open Enrollment Survey
Loopers – how is open enrollment going so far? Are you more or less busy than you expected? What has been going well, and what has been challenging? Are they any resources you need to help enrollments go more smoothly? Please post below and let us know!
Quality Control?
Hi, We have a patient who has Medicare and applied to have MassHealth secondary. She was given MassHealth for a few months, but then was denied and the denial reason was listed as, “Your family did not cooperate with Quality Control”. I think she likely had an RFI asking for some sort of proof, but […]
Disabled Dependent Adult
Hi, I have a family of five that consists of two disabled adults over 21 years of age. Both of them receive SSDI and are claimed as dependents on their parents income tax return. Neither of these individuals is working. Recently one of the disabled adults was taken off of MassHealth. When I called to speak […]
Dropping ESI with Employer Consent
Hi; I received this question from a single, working female whose income is at 276.36%. She pays $90 a month for ESI but wants to cancel because the coverage benefits are horrible and she has chronic medical issues that need to be addressed properly. An example was the plan does not cover the cost for […]
Uploading documents
Can someone direct me to where the instructions are on how to upload? Thanks.
Navigator
How do we upload documents? Is scanning involved? Where are the instructions for doing this? Thanks!