Hi, is anyone having issue calling the ID Proofing line this morning? when we are calling, we are being instructed to call a different number 833-612-1026? once i called spend 15 mins on the line the called dropped. thank you, Reina
Do you know if members received “Retro Enrollment Notices” during the protection? We are having a 90 day retro waiver, claim deny and MassHealth is requesting the retro enrollment notice to show proof it was actually approved. The biller called customer service and was told that the person that enrolled or requested the retro enrollment […]
Hi all, Can someone explain to me whether the rules for completing an NDF differ between MassHealth and the Health Connector? My understanding is that each Navigator needs to have their own completed NDF on file for any client they are representing. At the bottom of Page 2 of the NDF form under Can I […]
If both members of the household are on Commonhealth, is the premium doubled? I always thought the premium was based on total family income. I had a client call that has a 100.00 premium, and his wife is now eligible as well and a MH rep said it would be double.
are the new guidelines out (the chart that mlri.org does each year) I can’t find them online yet… thanks
Has anyone else been having issues with Masshealth regarding NDF’s? I am a navigator and our forms are Agency wide and when a staff member leaves and another navigator takes over their clients, then calls Masshealth for information or assistance, we are being told that they can not assist because the name on the navigator […]
I am working with a client who had BCBS prime and MA 2nd. She entered into a inpatient facility (mental health). Her BCBS termed on 1/2. On 12/29 we enrolled her (online) into the BMC/Wellsense Community, so when the BCBS ended BMC would start with no gap. Trying to be proactive. I know BCBS has […]
I tried to search and see if this question has been answered and didn’t have any luck. I have a client that sold a home about 2 years ago. They have $64,000 in a checking account in the wife’s name, this is after the sale of the house. The husband needs long term care and […]
Hi all, I have an elderly client who does not have Medicare A or B, has limited income, but has assets (I don’t have details yet). Can I apply for non-subsidized insurance for her on the Connector? Do assets make her ineligible for Connector Care plans? If she might be eligible for the latter, do […]
I have a client who currently is on hospice. He had work insurance and it ended. Him and his family qualify for MA/Standard. The Hospice place that he goes to only accepts MA/Standard. – Which he has, but when I explained he needs to enroll in a managed care plan, they said “The only plan […]