When clients are on ConnectorCare and turn 65 and Medicare begins the Health Connector is not automatically terminating the one spouse so the couple keeps getting bills stating they owe the premium for both of them. We have difficulty getting the Health Connector to remove the spouse who is now on Medicare and not make […]
Hi, I recently had a consumer who was determined eligible for a program falsely due to CSR error. I had a PSI and CAC on file, so I did some research for the consumer on how to proceed. The individual paid 2 months of a premium that they didn’t need to pay. The CSR misinterpreted […]
We had a client who tried multiple times to make an online payment. The online payment failed to go through. Afraid she would miss the June 23 deadline for July 1 coverage, she called the Connector. The CSR told her to send a check instead of making the payment online, and assured the client that […]
I know that recently we learned that health connector is working to issue all payment reimbursements (thanks for the update) but I just had a few cases where people are still waiting for their reimbursements from December. Shouldn’t they have received there’s by now? Did the health connector start with the most recent reimbursements? […]
Hi, So far this morning I have had 2 clients who enrolled in March or April, paid their premiums, and have no coverage. They call the Connector (repeatedly) and are told they see their payment has been processed. They have bank statements showing automatic withdrawals. They call NHP and NHP has no record of them […]
Hi all, I have clients who are receiving very confusing bills – usually I can tell what’s going on (i.e. got one $0.00 balance bill and another for the full premium at the same time), but a client just came in with 5 (5!!!) bills all dated 6/1/15 with ALL different balances due, regarding ALL different […]
If someone misses a their unsubsidized payment by one week, is their coverage dropped? Or is there a grace period. Thanks!
We have a client who in April (beginning) overpaid by $5,000. Since then she has been waiting for a reimbursement. We haven’t even been able to get a timeline for when she will get the $5,000 returned to her. Has anyone else seen this?
Hi all, I have a client who is still receiving CMSP bills for her kid even though the kid does not have CMSP, and is NOT receiving bills from MH Family Assistance, even though the kid *does* have MH Family Assistance. Her husband is on ConnectorCare, and she was just told by a customer service rep at […]
I have a patient that is receiving SSDI benefits while spouse receives SSDI as well. Income is just below 200% so given deductible to meet for better coverage. Told by IRS to not file taxes but if she doesnt and she receives a premium tax credit she would have to pay it back????? Does this […]