Financial Counselor
Do any financial counselors have a customer service rep. working with you to help with clients. I remember seeing something on this during recertification. Any input would be helpful .
+65 versus -65 Self Employed
Hi, I am assisting a client who is over 65 and self-employed. She is approved for partial HSN instead of full. The client sent in her 2017 Form 1040 and accompanying schedules. We called MassHealth to dispute what they are using as her income which takes her over the 150% FPL for HSN. I thought that income […]
Hold Music
Does the hold music on the MassHealth Line drive anyone else crazy? Recently I heard the same music on a different organization’s line and I thought “this must be a phone system default music.” Someone must think it is peaceful, but it is something entirely different for me! What I would give for peaceful waves or […]
ASSISTER LINE
Hi all, Is anyone experiencing any problems with the assister phone lines? I have been calling both numbers (over 65 and under 65) and keep getting disconnected. This has been for about an hour now. If there are issues with the phones why don’t they inform us via e-mail? Thanks-Teresa
Join the In the Loop – Massachusetts Book Club!
Hello Loopers, In honor of the start of summer tomorrow we thought we would kick things off with starting an ITL-MA book club! Do you have a book recommendation for the Looper community? Either about health care, or just a really good read, post them to this conversation thread! Hannah The In the Loop – Massachusetts Team
Assister line
Is anyone having trouble getting through on the assister line? I’m having trouble connecting. Darhlene Titcomb
Appreciation
I wanted to take a moment to say thank you to Jen in the MassHealth Chelsea office for helping me navigate a few difficult cases. Not only did she work hard but she was pleasant and cheerful from start to finish.
commonhealth over 65
I have 2 cases of 2 gentlemen who are over 65 but were approved disabled by social security dept before they turned 65 and are currently working. I sent in proof of disability date from Social Security Dept and current income verification, I completed a ACA and have called Mec (under 65 unit) several times […]
MassHealth Verifications Processing
Hi, Yesterday a client walked into my office stating her husband lost his coverage and she had not received any notification from MassHealth. Their verifications were faxed to MH on 8/18, 8/29, and 8/31/2017. My initial thought was that they had not been processed. I called MH Asst Line and asked the csr if there was a way she […]
Fillable ACA APP
Hello, does anyone have the 2018 ACA in fillable version? Thanks