Many clients are calling regarding a letter they have received from Mass Health stating that they have gotten information from a trusted source that their contact information has been changed when most have not. Anyone have any information on these and if this was on purpose or a glitch? Thank you.
Sharing the MTF webinar opportunity on the upcoming redeterminations: MassHealth 2023-2024 Member Eligibility Redeterminations Session Description: In March 2020, the federal government declared a public health emergency (PHE) due to the COVID-19 pandemic. In response to the PHE and consistent with federal continuous coverage requirements, MassHealth put protections in place that prevented members’ MassHealth coverage […]
Hi all, FYI, The auto enrollment program for OneCare is re-enrolling people even after they contact MassHealth to disenroll. I just spoke with MassHealth to disenroll a consumer for the third time in a 2 month period. I was told there’s a system glitch that re-enrolls people. Just be aware.
Good Morning, just want to see if anyone else is having an issue with signing a Hsn Presumptive for the patient and following the instructions below, we received an email from Sharon Cooper at Masshealth that patient either needs to send us an email authorization or provide authorization on Masshealth recorded line. But the instructions […]
Hi all! is anyone having issues with the new update from HIX? we can’t finish applications due to hub being down even after waiting a day for hub to find the information, it is not working? before we were able to call masshealth to verify or manually verify information, now we can’t. […]
Hi everyone, Can someone on an ACO or MCO change her plan during Health Connector open enrollment (i.e., now)? Or can they only change plans once a year during plan selection period which I understand is the 90 days starting on the anniversary of the MassHealth enrollment? Thanks.
Is anyone else having an issue using the MassHealth Choices website to assist in enrolling clients in a plan? When I get to the screen to search for a provider, nothing comes up whether I put in a zip code or the provider’s name. A co-worker called MassHealth, and the CSR just said that it […]
Anyone having issues with the new phone process for the assisterline? I called yesterday, first prompt is 1 for id proofing OR under 65. Someone from id proofing answered and transferred us to voice mail. Today I called to get the Commonhealth workaround done. The person answering had no idea what I was talking about […]
I am working with a client who had Medicare and MassHealth coverage. His Medicare part B was terminated for non-payment in September 2021. It looks like this happened because he was not switched to MassHealth Standard. How do I assist him in straightening this out? Thanks!
I am working with a member who is under 65 and has Medicare. What is the appropriate application for this member? Online , SACA or ACA. Thank you