Is anyone having trouble getting thru to the Assistor line and member services to pick a plan. We are getting they are busy and please call back later. This has been going on for at least 2 days. Thanks, Lauren Connors Financial Counselor Cape Cod Hospital
Is ID proofing no longer done on the same day? When we call the Assister’s Line ID proofing, they are saying 24-48 hrs. Most of the time you have to call 2 or 3 times until somebody approves it. Are we missing something and during COVID the 15 minute ID proofing no longer exists?
Hi, The new MassHealth Self-Attestation Form is short two characters for typing in the MassHealth Member ID#. Thanks.
I am sharing this notice because it was passed along to me by a colleague. For some reason, I did not get this notice as a CAC. Maybe others are also missing this information? Given the fact that MH is now allowing people to self-attest to a disability, why am I still having to jump […]
Hi all; I hope everyone is staying well during this trying time. Has anyone helped or assisted a senior with self-attestation? Friday I tried to do this for a client who of course was not present. Speaking with the csr from MH Customer service I stated I wanted to self-attest for my client who has […]
Hello Loopers! Hope everybody is safe. We have had some problems calling MH with the HOH on a 3-way call, to make changes in a member’s income information. We have CACs signed and PSIs signed for these patients, and a HOH on the phone with us. Why is MH CSR asking to speak to the member? […]
Hello Are MECs closed? Are we getting official confirmation by email? We had no idea they were closed until we called with a patient earlier this morning.
Hi; On 1/22 I attempted to enroll two different clients using the online enrollment form. Both attempts produced the message: You cannot enroll at this time. Please contact customer service. I was also unable to clear the form. I closed my browser then went back to the enrollment form and my information was still there. […]
Good Morning Is there a new regulation that says that we need to contact the spouse and get written approval before we add him to the application? We just called to change a patient’s last name because she got married and to add her husband’s information to her ACA and the CSR said she could not […]
Hi; Recently I have noticed that members social security numbers were not listed on the Member Information tab in MMIS. So far three people (two children under the age of 18 and one adult) were missing social security numbers. All three are active MH participants. Has anyone else encountered this issue? Thanks.