We’re seeing individuals who we upload documents to the Assister Portal as Navigators, that we’ve helped for the years – NDF’s, proof of income, etc. – and then one day, the documents are no longer there. Is this the result of a portal update? Anyone else seeing this? Seems like not an effective use of […]
I learned today from a member that she was unable to delete an income proof she had mistakenly uploaded under the Documents tab. She called the Health Connector to see if they could remove it for her and she was told that members used to be able to delete documents on their own accounts, but […]
I read ( see below ) that new temporary ARD forms are available but the link for english does not work. Could you please send it to me? Updated Temporary ARD Form: Find the updated temporary ARD form here in English and here in Spanish. This form allows enrollment assisters to sign on behalf of […]
At the last MTF meeting, we were told about the regs change about people with income over 135% of the FPL being unable to have both CommonHealth and MSP. Letters have been going to clients about this change. The dollar amounts for the cutoff are different on the letter ($1695) from the 2024-5 income levels […]
I have come across a few clients that did their CH renewal and were downgraded or term’d. They did not provide paystubs or the working letter. They were on CH for over 10 years. We call MH and they send it to a supervisor to fix. Today a rep advised we write “Commonhealth” on the […]
I have a married client who is 66 yrs of age on Medicare A & B and CommonHealth. Recently she was contacted by the MassHealth Adjustment Manager to inform her that her CommonHealth premium was going from $41.60 to $106 per month. She and her spouse are not yet due for their 2024 renewal so […]
My client recently received a letter from MH in response to his application for MSP. They approved him for the program, but it was unclear which version. I was able to decipher that it was QMB, but that would not have been obvious to the typical client. Also, there is no reference about Extra Help. […]
I’ve come across a couple patients that were on HSN and MH has rerun the case and they are now approved for Sr Buy eff 4/1. The HSN is terminated eff 3/3/24. Shouldn’t HSN go thru 3/31?
Hello Loopers, In an effort to help as many MassHealth members as possible renew their coverage by the end of the redetermination period on March 31, Health Care For All has organized dozens of enrollment events throughout the state. We are currently seeking enrollment assisters who would be willing to help staff the following enrollment […]
I do a lot of Long Term and SACA Applications for our hospital. I am trying to streamline this process. We currently print, fill out and fax the completed applications to MassHealth. They can be up to 60 pages (plus more) with all the required documents. I was recently told about an online application that […]