Hi Loopers, I had 3 MSP applications recently that after it was processed, they requested the last signature page again. At first, I thought the fax did not go through properly. Then it happened to another member. The 3rd time, we did an MSP application over the phone with a member, listened to the recording […]
We wanted to share an update that many of you are aware of by now. Last week the AP and other news outlets have reported that the Centers for Medicare and Medicaid Services (CMS) and the Department of Homeland Security (DHS) entered into an agreement that will allow Immigration & Customs Enforcement (ICE) to have […]
We have been having issues with our faxes to Mass Health going through in one pass when they are over 7 pages. Has anyone else been experiencing any issues? We can fax to other agencies with what seems to be no problem.
We’re seeing individuals who we upload documents to the Assister Portal as Navigators, that we’ve helped for the years – NDF’s, proof of income, etc. – and then one day, the documents are no longer there. Is this the result of a portal update? Anyone else seeing this? Seems like not an effective use of […]
I learned today from a member that she was unable to delete an income proof she had mistakenly uploaded under the Documents tab. She called the Health Connector to see if they could remove it for her and she was told that members used to be able to delete documents on their own accounts, but […]
I read ( see below ) that new temporary ARD forms are available but the link for english does not work. Could you please send it to me? Updated Temporary ARD Form: Find the updated temporary ARD form here in English and here in Spanish. This form allows enrollment assisters to sign on behalf of […]
At the last MTF meeting, we were told about the regs change about people with income over 135% of the FPL being unable to have both CommonHealth and MSP. Letters have been going to clients about this change. The dollar amounts for the cutoff are different on the letter ($1695) from the 2024-5 income levels […]
I have come across a few clients that did their CH renewal and were downgraded or term’d. They did not provide paystubs or the working letter. They were on CH for over 10 years. We call MH and they send it to a supervisor to fix. Today a rep advised we write “Commonhealth” on the […]
I have a married client who is 66 yrs of age on Medicare A & B and CommonHealth. Recently she was contacted by the MassHealth Adjustment Manager to inform her that her CommonHealth premium was going from $41.60 to $106 per month. She and her spouse are not yet due for their 2024 renewal so […]
My client recently received a letter from MH in response to his application for MSP. They approved him for the program, but it was unclear which version. I was able to decipher that it was QMB, but that would not have been obvious to the typical client. Also, there is no reference about Extra Help. […]