Has anyone encountered the “You have encountered a technical issue. Please contact customer service during business hours if you continue to experience this issue” for multiple days with an applicant? When I have called the Connector, they have not been able to get us past this screen and advise us to try later, but we […]
We have a complex case we’ve been working on the past couple of weeks. A household of 3 (unmarried couple with 7 month old baby) applied and because Dad wanted to claim child, system determined Mom on MassHealth (no income) and Dad on some sort of QHP. Connector informed Navigator this type of scenario could […]
We’re experiencing an issue around constantly needing to follow up with faxing verification – specifically, around residency/address and identity. The Connector CSR has stated that it can take 2-3 days to get a fax off the machine, and an additional 3-5 business days to process. As we approach the 12/23 deadline to enroll and pay, […]
I’ve had several Navigators report that for people are low-income, and have limited credit history (do not own a house or have a car loan), they are locked out of the application after the profile is set up, and before the actual identity proofing questions. The error message says that the external identity verification is not working, […]