Hi All – For people that missed the 2/23 payment deadline (and didn’t know about the 2/28 extension, since it wasn’t advertised), is CSR/the Connector allowing for retroactive coverage for 3/1 for people that didn’t receive a bill in time or had payment issues? Thank you.
CSR told one of our Navigators last night that folks could make payments through 2/28. Is that the case? We haven’t received anything from the Connector or elsewhere that the payment deadline has been extended. Thank you!
Hi All – Where should we fax SSN verifications? I know the getting started guide lists the documents to verify SSN, but when this happens online you are simply given instructions to call the Connector. Neither CSR or folks directly at the Connector have been able to say which fax # to use. I assume […]
Hi, All – We received an incoming call today from an individual who applied online on their own and received a MassHealth CarePlus determination. She needs to send proof of residency, but she is currently staying with a friend, although she has been living in MA since last year. As a result, she does not […]
Hi All – When filling out a Navigator or another assister form, we can only fill one out for the adults that are present. Often times, spouses like to select a health plan together or may want to choose the same one. For QHP or ConnectorCare, this is less of an issue because we often […]
Hi all – We’re dealing with a scenario where someone enrolled in a QHP, paid in mid-December, and the Connector has confirmed they’ve received payment for 1/1 coverage. The individual is trying to utilize their new health insurance coverage with Harvard Pilgrim, but they (HP) said they have no record for this person. Since the […]
We’ve had a couple of folks who don’t want to do the online application for a number of reasons. When the paper application is sent in, these consumers have then received follow-up mail asking them to log-in online, pick a plan and pay. They don’t have an account to log-in with, and when they try to […]
Do any other folks have individuals paying their health insurance bill from a business checking account if they are self-employed? We’re finding that the checking account has to match the name of subscriber, but the person paying for health insurance is not always the subscriber (it could be someone else, or could be a from […]
Has anyone encountered the “You have encountered a technical issue. Please contact customer service during business hours if you continue to experience this issue” for multiple days with an applicant? When I have called the Connector, they have not been able to get us past this screen and advise us to try later, but we […]
We have a complex case we’ve been working on the past couple of weeks. A household of 3 (unmarried couple with 7 month old baby) applied and because Dad wanted to claim child, system determined Mom on MassHealth (no income) and Dad on some sort of QHP. Connector informed Navigator this type of scenario could […]