Hi all, The federal gov’t has issued a Special Enrollment Period until April 30th for people who don’t have insurance and who did their taxes and now want it to avoid a penalty for next year. This isn’t listed as a qualifying event as far as I know with the Connector. Has anyone had any luck […]
Hi all, I have a lot of clients on ConnectorCare who are getting bills for $0.00. These are very confusing for consumers. Sometimes they seem like they could be receipts of payment (TOTALLY not clear if they are) and sometimes people just get the $0.00 bill and no other bill. I tell them to still send […]
Hi all, I have a client who was up for MH renewal and was set to be terminated 4/17, so we sent in extension form on 4/9/15 and he ended up still getting terminated on 4/17. When I called MassHealth to find out why, and check if they processed the extension form, I was told that […]
Hi all, We’re seeing people w/ ConnectorCare without HSN (!!!), which seems totally wrong. Are other people seeing this?! MMIS says “no HSN benefits available” or the like. We’re seeing no HSN in MMIS or in MAP/VG, though people under 200% should be eligible for HSN. We are however, able to see partial HSN in some cases (for people over […]
Hi all, I am getting increasingly concerned about the process for reimbursing consumers when glitches on the Connector’s end with payments and enrollments have lead to people not having coverage when they absolutely should have. In these cases, checks were cashed, but never assigned to the correct accounts, or there was/is some disconnect between the Health Connector […]
Hi In the Loop, The link you posted on the right side to the MLRI Losing Coverage Chart doesn’t work. I think this is it: http://www.masslegalservices.org/system/files/library/Update%20on%20People%20Losing%20Health%20Coverage%20Table%201.pdf
Hi all, Has anyone had any luck correcting people’s eligibility determinations where hcentive miscalculates the FPL? I have a single person w/ MAGI $22904/year, which by my calculations (using 2014 FPL chart) puts her at 196%, but hcentive determination puts her at 204.83%, which is not correct. This is the difference between her paying $56/mo […]
Hi all, I’ve gotten more and more calls from people who should have been able to enroll in a connectorcare plan but cannot (find a plan button doesn’t appear, find a plan button appears but doesn’t work…etc) and they are being told by CSRs that there’s nothing MassHealth or the Connector can do to get […]
Hi all, (update 3/19/15 – thanks for your responses, I think they’re all set now) Maybe it’s just something about today…I got two incorrect determinations so far, one a mom and 30-year-old son who lives with her, has $0 income and who she claims on her taxes so we put him on the app and it gave him ConnectorCare. […]
Hi all, Anybody seen a US citizen get the error message “US citizenship status cannot be verified”? We hit it last month with a family w/ 3 kids where everyone is a US Citizen and were not able to continue. We called the navigator contact at the Health Connector and were eventually able to continue […]