Hi all, Been trying to create an account and before we get to the end of the page, the page disappears and it goes back to the initial login screen. This has happened three times now. VERY frustrating. Anyone else having this? Thanks, Eli
Hi all, The Health Connector’s estimator doesn’t seem to work anymore – it just tells you that someone should or should not qualify for APTCs, not how much they should be. It’s been like this for months…. So, I’ve been using this tool, from the Kaiser Foundation: http://kff.org/interactive/subsidy-calculator/ , when I need to estimate what someone’s […]
Hi all, A client got a letter to send in income verification when we already sent in verifications and those verifications have been processed. It sounds like maybe the Connector is requesting 2014 return because she applied before they filed their 2014 return (January 2015)? What’s the point of having people say that the Connector/MassHealth can look at […]
HI all, The tool that used to estimate what someone’s tax credit would be doesn’t do that anymore, it just says that they might be eligible for some APTCs but doesn’t give any idea of how much $$ they would qualify for. Not helpful, especially when some people are eligible for $0 APTCs. Any ideas […]
Hi all, I have a family on ESI who has a disabled kid who in inpatient and needs CommonHealth ASAP, so we did the hcentive app and cannot for the life of us get past the signature page. Every time we sign and submit it, it gives us the yellow exclamation point error message. We’ve done […]
Hi all, I’ve seen 2 different REF IDs in the same account a few times now, are other people seeing this? What are we to make of it? The first one is when you first log-in and can click “detail” (or “submitted” or “obsolete”, etc.) to get to the eligibility determination, and then the 2nd […]
Hi all, I have clients who are receiving very confusing bills – usually I can tell what’s going on (i.e. got one $0.00 balance bill and another for the full premium at the same time), but a client just came in with 5 (5!!!) bills all dated 6/1/15 with ALL different balances due, regarding ALL different […]
Hi all, I have a client who is still receiving CMSP bills for her kid even though the kid does not have CMSP, and is NOT receiving bills from MH Family Assistance, even though the kid *does* have MH Family Assistance. Her husband is on ConnectorCare, and she was just told by a customer service rep at […]
Hi all, Does anyone know if a workers comp settlement should be counted as income? It was a lump sum payment. I’m thinking that it should not be as it’s not taxable…thoughts? Thanks, Eli
Hi all, Does anybody know the number for the springfield MEC under-65 division? I only have the direct line for the over 65. Feel free to email me at estark@hchcweb.org if you don’t want to post it on here. Thanks, Eli