Hi all, I just got off of the telephone with a senior who called to ask for assistance completing the SACA-2 application he was emailed by membersupport@masshealth.net. It took me a few seconds to realize we were not looking at the same application. I asked him to look at the bottom right corner of […]
Hi, I just met with a couple whose premium has increased for 2017. They wanted to know how to go about updating the premium amount in their online account. We called the Connector Assister line and was told the following: The Connector would have to cancel the current online account with the old payment and the […]
Hi all, I recently assisted a married same sex couple apply for health insurance. They were in the process of adopting two young children and were concerned there was nothing in the drop-down list she felt was an acceptable response for “what is the child’s relationship to….”. We called the Connector Assister line. […]
Hi, I did and online application with a client today. When I printed out the Summary and the Approval pages I noticed that the reference id was gone. Anyone else notice this? Thanks.
Hi All, I am in the process of doing an application with a young, unemployed female with one seven year old child. She and her child were terminated from MH Standard because she did not return the Eligibility Review Form. The problem is her living situation. She and the child’s father live in separate […]
Hi, I called the Connector assister line this morning and at the end of our conversation was given a folder number. There was no response to my question of when did this happen or why. The representative just stated that it would make it easier to find the client. Has anyone heard about this […]
Hi, I am working with a senior client who has been on the MassHealth PCA program for more than ten years. In the course of those years she has hired and fired a couple of workers. However the last worker she let go because of unsatisfactory service has caused a stir with the agency. The […]
Hello everyone, I am looking for a blueprint from soup to nuts on getting to know the how, when and where to plan an Outreach or Enrollment event. How to get started in the process. When to know it’s the right time to act. Where would be the perfect location for the type of outing […]
I recently submitted an unsbsidized paper dental application for an over 65 yr old client. Several days later I received a call from the connector asking that we resubmit the application online. When I asked the reason for this I was told “so that his income can be determined.” I questioned why this information could not be […]
I just looked at the Assister Job Aid Release 7.0 document and cannot read any of the print screens on my computer or after printing the pages. The print is tiny and blurry. Is there anyway these documents can be enhanced so they are legible especially when printed out? Thanks.