Hi, Yesterday a client walked into my office stating her husband lost his coverage and she had not received any notification from MassHealth. Their verifications were faxed to MH on 8/18, 8/29, and 8/31/2017. My initial thought was that they had not been processed. I called MH Asst Line and asked the csr if there was a way she […]
Hi, I had four families contact me this week stating they did not receive an invoice from the Connector for December or January. They subsequently lost their coverage although they paid the premiums without the invoice. All their coverages were terminated as of November 30. I checked via the assister portal and all four have 2/1/2018 effective […]
Hi, I have a senior couple who needs to convert $7300 in assets in order to qualify for MassHealth benefits. They already have pre-paid burial plans. Who do they call to get help for this type of situation? Any suggestions would be greatly appreciated. Thanks.
Hi, Where are the dates that used to appear at the top of the page when the Application Summary, Eligibility details, and Current Enrollment pages were printed out? I relied on these date to keep a timeline of changes I made to clients applications via the assister portal. Can this feature be put back?
Hi, Has anyone noticed that the FPL listed in the Tax Filing Status section of the Application Summary page is different from the FPL listed on the Eligibility page? Is this important? I just began noticing it when a client’s income was below 100% but she was approved for CarePlus instead of MH Standard. Any […]
Hi, I have a senior client who started Medicare as of October 1, 2017. She had already paid her October premium for her Health Connector Plan. We called today to cancel the Connector Plan and were told the cancellation would go retro to October 1. The client is asking if she will get reimbursed the […]
Hi, I just hung up the phone from speaking with a csr from the MassHealth Assister Line. This is the process I went through: 1. Pressing prompt #3 took me directly to (the interrogation) of MH Customer Service which asks client’s soc sec# or member id#, dob, etc. 2. After answering the client info questions […]
Hi, I have a client who paid her last two premium payments after the 23rd of the month and has not been able to use her insurance at the doctor’s office or the pharmacy since April. Today I was told “again” by the Connector CSR that her account is active. But that until the […]
Hi all, I assisted an over 65 citizen with a non-subsidized dental application in mid March. The fax number (877) 623-2155 on page 7 of the application has been busy for the past two days. Today I called the Connector Assister line to ask if this was the correct number. The CSR did not recognize […]
Hi all, I just got off of the telephone with a senior who called to ask for assistance completing the SACA-2 application he was emailed by membersupport@masshealth.net. It took me a few seconds to realize we were not looking at the same application. I asked him to look at the bottom right corner of […]