Hi; On 1/22 I attempted to enroll two different clients using the online enrollment form. Both attempts produced the message: You cannot enroll at this time. Please contact customer service. I was also unable to clear the form. I closed my browser then went back to the enrollment form and my information was still there. […]
Hi; Recently I have noticed that members social security numbers were not listed on the Member Information tab in MMIS. So far three people (two children under the age of 18 and one adult) were missing social security numbers. All three are active MH participants. Has anyone else encountered this issue? Thanks.
Hi, I have a family of five that consists of two disabled adults over 21 years of age. Both of them receive SSDI and are claimed as dependents on their parents income tax return. Neither of these individuals is working. Recently one of the disabled adults was taken off of MassHealth. When I called to speak […]
Hi; I received this question from a single, working female whose income is at 276.36%. She pays $90 a month for ESI but wants to cancel because the coverage benefits are horrible and she has chronic medical issues that need to be addressed properly. An example was the plan does not cover the cost for […]
Hi, I spoke with a gentleman today who asked this question. Both he and his wife work and have ESI via their perspective jobs. Neither want to do the family plan because it is too expensive. Can one of them select the individual plan from their job and the other select a plan through the […]
Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Hi, I have a client who was just approved for Social Security disability in January. She also has a job. Between the two incomes her FPL is 237.01%. For some reason her eligibility is for a Health Connector Plan instead of a ConnectorCare 3A plan. Her premium in 2018 was $44.00. In January 2019 her […]
Hi, If a client is on unemployment as of January 1, 2019 and has not yet worked his seasonal job for 2019 why should their 2018 seasonal income be included for this year? They may not be hired back for the 2019 season. Shouldn’t this income be added once the client starts working again? And what […]
I have a client who worked for seven months on a project for one of the hilltowns. The total payment for this job was $23,500. He was paid biweekly. We submitted an application and he was approved for ConnectorCare 2B. He enrolled in a plan for $67 a month. His pay stubs were submitted immediately. During the […]
Hi, I am assisting a client who is over 65 and self-employed. She is approved for partial HSN instead of full. The client sent in her 2017 Form 1040 and accompanying schedules. We called MassHealth to dispute what they are using as her income which takes her over the 150% FPL for HSN. I thought that income […]