Hello, Now that we are in OE, there is a bit more urgency to having verification documents processed. We have noticed that some documents uploaded in Sept/Oct are still outstanding. Cases have been created to process them more quickly, but even that isn’t happening. Does anyone have insight on what is happening behind the scenes […]
We got a call from a grandparent whose child passed away very recently leaving 3 children of their own, and all 4 members of the family were (well, are currently) on MH Standard. The deceased person is the HOH on the application and there are no other adults. The grandparent has 90 day guardianship of […]
Just reviewing the information about Next Renewal Date and it’s unclear as to what triggers these renewal dates. After looking at 3 different accounts, they all have renewal dates of “August 16, 2021” Is there a clearer reason for what determines the renewal date?
Hello Loopers! Do CACs have to call The Connector to report past unemployment income for a patient who is currently back to work? Or is there a question in the online application asking if the patient previously received unemployment during 2021? I know I read the question was coming soon, but I am not sure […]
Hello everybody! Today we have had 5 patients with Limited/HSN bringing letters saying that on July 1st they will have a $10.00 copay cap for pharmacy benefits. Did I miss a Mass Health email explaining CACs that this letter was being sent? Is this just for Limited/HSN patients? Should we just tell the patients who […]
Hi all: What do you advise clients to use for proof of unemployment income if they’re unable to download an acceptable Monetary Determination Letter from the UI portal? Right now I have someone who can’t download a letter at all – they get a “letter not available” error message. We tried submitting a screenshot of […]
Hi all, I know we are using the new updated ACA’s/SACA’s however the available links are only in Spanish. Evertime I try to download the English versions I get a message that indicates DOWNLOAD FAILED. Is anyone else getting this or having trouble? Or are you able to access the English version and is it […]
Good morning, MH is now issuing new ACA/SACA’s eff immediately. Do we know when we can get them in a fillable format? Thank you
It seems that Macs and Safari are incompatible with HIX. There is no information stating this on the HIX website. Members end up baffled and frustrated when they can’t do applications, make payments, etc due to the incompatible browser issue. Shouldn’t this be made clear so folx don’t lose their minds when this happens?
I think I hit some kind of record with a recent case. 15 denial letters for a person waiting for CommonHealth who is federally disabled and working. So in total MassHealth sent 30 false denials (15 to the applicant and 15 to me acting as his ARD). Each time I had to tell him that […]