Author: Lauren King

Verification – Approaching Deadline

Posted on December 16, 2014 by Lauren King

We’re experiencing an issue around constantly needing to follow up with faxing verification – specifically, around residency/address and identity. The Connector CSR has stated that it can take 2-3 days to get a fax off the machine, and an additional 3-5 business days to process. As we approach the 12/23 deadline to enroll and pay, […]

Locked out before identity proofing

Posted on December 9, 2014 by Lauren King

I’ve had several Navigators report that for people are low-income, and have limited credit history (do not own a house or have a car loan), they are locked out of the application after the profile is set up, and before the actual identity proofing questions. The error message says that the external identity verification is not working, […]