Hi Loopers, We’ve heard from the Health Connector that their premium payment portal has been upgraded and that far fewer people should experience problems paying their premiums online. We want to hear from you! How is the Health Connector’s premium payment portal working for consumers? Please post your thoughts here, so that we can share your […]
Hi all, I just got off of an important phone call with the Health Connector. I reported the issues you all are seeing with the online application and they would like to research your cases to help to resolve them. Please call (617-275-2912) or email me (ksegel@hcfama.org) TODAY with the following information: Full name of the […]
Hi Loopers, We just heard from MassHealth that they are seeing slow improvement in the number of disabled household renewals being returned. That being said, tomorrow they will announce an extension to October 16th for disabled households that were mailed their renewals in August. MassHealth will be sending reminder letters this Friday and Monday to encourage households […]
Hi Loopers, The Health Connector and MassHealth have asked us to reach out to you to gather your ideas and recommendations on the assister-only telephone lines they are developing. We’ll compile all of your recommendations and provide them to the state. Please post your ideas on this thread! What are your top asks and recommendations for the assister-only […]
Happy Monday, Loopers! On Friday, we met with MassHealth and they gave us big news. They are planning to launch an assister-only customer service phone line to help you to more quickly resolve cases for your clients. We’ll share more details as they come, but we wanted to let you know as soon as possible about […]
Hi all, I’m writing to make sure that you all saw our newsletter last week that said that Masshealth has decided to delay renewals for adults on MassHealth CommonHealth until 2016. The current eligibility system (HIX) cannot determine CommonHealth deductible and premium amounts. This means that households with a disabled adult(s) currently on CommonHealth do […]
Hi everyone, MassHealth has reached out to us regarding a concern reported by some of you. They would like to see your examples of people enrolled in ConnectorCare, but NOT showing as eligible for Health Safety Net (HSN) in EVS. Please send them along to us at theloop@massloop.org. We need all case examples to be sent in […]
Good afternoon everyone, The In the Loop – Massachusetts team has been in close contact with MassHealth the past few days about a potential systemic issue with CarePlus terminations. MassHealth is concerned that members who have already applied through the new HIX system are receiving termination notices. Some of these instances might be because in their new application […]
MassHealth members must renew their coverage in 2015. Health Care For All is offering FREE trainings to organizations in Massachusetts that help MassHealth and Health Connector members. If you work with MassHealth and Health Connector members, please contact us to schedule a FREE training. Please contact Kate Bicego at kbicego@hcfama.org or 617-275-2912 to schedule a FREE […]
Hi all, Has anyone seen a problem with the website making incorrect eligibility decisions for children that live at a different address than one of their parents? I just helped a family of four to apply and the parents were determined to qualify for MassHealth CarePlus, US Citizen children determined to qualify for ConnectorCare. The parents are […]