Below is the email from MassHealth to Assisters: Dear Certified Application Counselors* and Navigators, We are experiencing intermittent issues with the MassHealth Assister Line, Option 3. Some of those calls are getting disconnected before reaching a worker at the MassHealth Enrollment Center. Our technical teams are working to troubleshoot and resolve the issue as quickly […]
Hello Loopers, The Health Connector has confirmed that Open Enrollment time frame for 2019. The Open Enrollment period will be between November 1, 2018 and January 23, 2019. Hannah The In the Loop – Massachusetts Team
Hello Loopers, In honor of the start of summer tomorrow we thought we would kick things off with starting an ITL-MA book club! Do you have a book recommendation for the Looper community? Either about health care, or just a really good read, post them to this conversation thread! Hannah The In the Loop – Massachusetts Team
Hello Loopers, A MassHealth member was told by CST that their pcp accepted BMC HealthNet and that they should select the plan as their MCO. She had previously been enrolled on Tufts as her MCO, and due to issues with verification processing had their coverage temporarily terminated. After being reinstated and talking to MassHealth about their […]
Hello Loopers, I received a call from a woman who is a domestic violence survivor. Her MassHealth closed and she needs to reapply but she was using an alias on her application. She has not changed her name or ssn with SSA but when she was hospitalized her application was completed to protect her identity. She […]
If a MassHealth member is terminated and they decide to appeal the decision they have the right to keep coverage through the appeal. If the appeal does not go in the member’s favor, have people heard about MassHealth actually requesting to be reimbursed for services? Or is that a right that MassHealth has but is not typically […]
On the Assister check-in call yesterday we were informed about incorrect notices being sent out to Tufts members on ConnectorCare showing the unsubsidized premium price. I received a call this morning from a woman who received the letter and promptly called Tufts. The Tufts CSR was not informed of this notice going out incorrectly and could […]
I spoke with a senior who is currently on ConnectorCare. She was told she would no longer qualify for ConnectorCare based on her assets. Nothing has changed and she lived out of the country most of her life and is not qualified for Medicare. We talked to Raphael at the Connector Assister line at 11:15 on […]
A caller contacted the HelpLine because she went back into her application to change tax information and was unable to move forward. I went into her account and faced the same issue that it could not save and would not move forward. We called the Connector Assister line and they had the same problem. She […]
We have been having issues with with website again today. There is now a message saying the federal hub is down, we have also received the triangle of trouble pop-up. When counselors have called the Connector and MassHealth they have reported issues as well and said to call back.