Hello, First of all I would like to say that I am very thankful for the Masshealth Assister Line since we have that, I have been able to resolve patients Masshealth/health Connector issues faster but on the other hand lately I have been contacting the assister line over 65 and been getting very unpleasant customer […]
Hello CACs I had a pregnant patient today who could not enroll in a Health Connector plan as the household is “over the 300% FPL” according to the Rep. This is the first time Patient completes an ACA as she just arrived from overseas. Patient completed the application on 04/19/2016. Rep. stated the Pt. needs a Qualifying Life […]
Hi, The link you have available for information on “Affordability & Individual Mandate Policies – Affordable Care Act and Massachusetts 2014” is all well and good, however, as the title says its for 2014! Any chance that will be updated?
We just faxed to the CAC dedicated ID proofing (to 617-988-8952), waited our 15 minutes and called 844-811-3384. Jennifer from Boston MEC told our CAC that she had no idea what she was talking about. That she needed to fax to the regular ID proofing fax number and wait up to 7 days. That the dedicated […]
Hi Loopers, I have two clients of urgent medical need that just needed Masshealth ID #’s. However, MMIS and VG are down this morning. You get a message stating “an error occurred while processing your request, please try again in a few minutes.” Including their VG helpdesk ph# of 800-421-0938. I haven’t called the VG helpdesk […]
Hi all, When asked for the lowest cost plan that an employer offers, does that refer to the plan with the lowest total monthly premium? Thanks, George Hastie MA HIV Drug Assistance Program Community Research Initiative
Hi Loopers, We just heard from MassHealth that they are seeing slow improvement in the number of disabled household renewals being returned. That being said, tomorrow they will announce an extension to October 16th for disabled households that were mailed their renewals in August. MassHealth will be sending reminder letters this Friday and Monday to encourage households […]
Hello everyone, I am just getting back from a medical leave. I was reading my updates and saw that their is a phone number for ID proofing especially for CACs to use when having problems. I spent a good part of a morning yesterday going back and forth with mass health and […]
Hi, Another question about the notes from the advocates meeting: It says that the member needs to be in person or on the phone. Does that mean that the assister only line will not allow for PSIs? We certainly need to be able to use these valuable documents. Thanks, Peter
Assisters have been reporting inconsistency with the processing time for IDP documents. Some cases are processed within 48 hours but other cases have taken over 2 weeks. CSRs say the documents need to be verified by a supervisor (we don’t know why??) but the documents aren’t processed, the account doesn’t get unlocked nor is the applicant notified […]