FAX line
We have been having trouble with the fax number to Mass Health coming up with No answer. Anyone sharing the same experience?
MassHealth Choices Enrollment Form – Not Working?
Hello! Our Navigators have been experiencing challenges getting past the ‘Member Information’ section of the MassHealth enrollment form on the MH Choices website. The button to “Save” or “Finish” is greyed out and you can’t move forward. I am not seeing any communications from MH on this being an issue and wondering if we missed […]
From Health Connector to Medicare
I have a client who is about to turn 65 and will qualify for Free Part A Medicare. She is currently on her small employer’s Health Connector plan, she pays 50% and her employer covers the other 50%. Is she required to drop Health Connector and enroll in Medicare since she is turning 65 and […]
CPU Fax
Hello, I am wondering if anyone is having issues with faxing anything to MassHealth. I have been trying to fax some documents and keep receiving error codes E2 and E3. keep in the loop 🙂
Medicare Savings Program/CommonHealth Change
At the last MTF meeting, we were told about the regs change about people with income over 135% of the FPL being unable to have both CommonHealth and MSP. Letters have been going to clients about this change. The dollar amounts for the cutoff are different on the letter ($1695) from the 2024-5 income levels […]
DTA Refugees
Good morning, I am just wondering if any other hospitals are running into the same issues as we are. We have several newborn babies that receive their MA Health benefit thru the DTA, and the MA Health is not covering from the DOB. They all seemed to start few days after birth. Example baby born […]
To Ensure that PII is Handled Correctly
Hello dear Loopers, In order to ensure that PII is handled correctly, once a verification is uploaded into the HIX system we are not able to review it once more. Can someone help us to let MassHealth know about the lost of this access please? Thank you and have a Happy New Year 2024✨🎊🎈✨
Masshealth from Social Security
I have had a few clients try to renew there Masshealth, or fix issues with their Masshealth only to find out that they do not have an application in HIX and to be told by MEC that they get their Masshealth through Social Security. I have always referred clients back to the Social Security office […]
MOVEit Global Data Security Incident
MOVEit Global Data Security Incident Yesterday, UMass Chan Medical School (“UMass Chan”), began notifying certain individuals currently or previously enrolled in certain state programs, including MassHealth, that their personal information may have been involved in a recent third-party data security incident. Those primarily impacted are State Supplement Program (SSP) participants (including recipients, other members of […]
RE: Collecting Race, Ethnicity, Language, Disability, Sexual Orientation, and Gender Identity Data (RELD and SOGI Data)
I know HIX just had an update and new (optional) sexual orientation and gender questions have been added. Has it been explained why they are collecting this? When I click the “Additional information about MassHealth & the Health Connector’s efforts to improve health equity can be found here” The link brings me to the 1115 […]