Hi, I have a consumer that transitioned from Connector Care to CommonHealth due to a disability. It all went well, but now he is doubly covered by MassHealth CommonHealth and Connector Care for the complete month of August. Is there a tax implication to that? Will an individual have to pay back tax credits received […]
Hi, I have a member who needed to call TPL to let them know that ESI had been terminated. I told the representative that the member was sitting next to me. The TPL representative then asked for my Tax ID or NPI number. Very strange. Have others run into this issue? I didn’t think this […]
Hi, I worked with a household that became ineligible for MassHealth coverage. That triggered access to Employer Sponsored Insurance. Unfortunately, one household member was going through treatment at a Boston hospital and ESI didn’t cover that hospital. That household member wanted to purchase a full price plan through the health connector to retain access to […]
Hi, I called MassHealth CSR to attach an email address and complete the application invitation process. Unfortunately, I was told that MassHealth CSR didn’t have that capability. I was transfered to the Phone Application line ph# 800-842-9883. This was the first I heard about this number and I was told it has been in use […]
Hi, I know now to look out for a dependent’s tax return. That income is included in the calculation for MassHealth and Health Connector programs. The instructions on the 8962, page 6 worksheet 1-2 show that you add all dependents’ 1040s together along with the head of household’s return to determine adjusted gross income. I […]
Hi, I found out the hard way that MassHealth has restrictions on what they are willing to cover above an Employer Sponsored Insurance plan. My client went to fill a prescription covered by their ESI while they had MassHealth CommonHealth. The ESI plan covered less than 60% of the cost of the prescription at a […]
Hi, Health Connector website appears down. I called in, turns out it is due to last night’s newest release. This is very inconvenient as people seeing me will not be able to obtain coverage for July 1st. Thanks, Peter
Hi, I just had another consumer who was very confused about their MassHealth coverage. We went through the application together and I provided her with as much education as I could. But they were still confused. I received a call from that same person today asking where she could find which plan she was on. […]
Hi, I just had an hour long appointment where I was unable to do much of anything. Turns out the ID proofing fax number they use is down and the computer system froze. I was told we could either wait an hour and try again (not possible as I have a next appointment) or we […]
Hi, I ran into a problem with a client today. Individuals on MassHealth CommonHealth, eligible for Premium Assistance are running into difficulty when applying for Premium Assistance. If you make a change in the Online HIX system while on MassHealth CommonHealth, HIX will add a determination of HSN to the CommonHealth member’s account. The HIX […]