Hi, I recently ran into an issue I am sure others might face or have faced. An application was submitted for a Mother and Father and Child (parents not married, but living in the same household). The Mother was listed as head of household and the Mother files the Child as a dependent. Mother and […]
Hi, My first day back in 2017 I had my first case of someone paying for 2017 coverage on time and not receiving it. We did the necessary steps: Called HNE (the insurance carrier) to confirm not being enrolled Called the Health Connector to confirm payment was made and accepted prior to Dec.23rd; payment was […]
Hi, I have a consumer who’s wife moved to another state for work, then decided to stop communicating with him. He is left taking care of a child. Do you need to go through court/legal processes to obtain the ability to file taxes as head of household using Spousal Abandonment? Thanks, Peter
Hi, I continue to be confused by access to VA benefits questions on the Health Connector. The VA doesn’t have a clue how to answer the questions either. I have a Veteran who can get services at the VA in Leeds, but he says he has to pay the full cost of each visit and […]
Hi, I was just told by a CSR that even if your plan stays the same, if the amount changes, you must update the payment portal. So, first cancelling the current recurring payment by calling in, then second creating a new recurring payment. Is this what I should tell consumers? Thanks, Peter
Hi, I had a former Connector Care member try to transition to ESI, but was told they couldn’t have ESI because they also had a full price QHP through the health connector. I submitted changes for this member to update their application by answering they did have access to ESI and that ESI was starting […]
Hi, Are we allowed to submit renewal applications for MassHealth members by using CAC and PSI forms if the client isn’t available? Thanks, Peter
Hi, I ran into a problem today. I had a client in need of using the Non-Custodial Parent Form. The direct link listed here (http://www.mass.gov/eohhs/consumer/insurance/masshealth-member-library/member-forms.html) does not work. You have to click on the downloadable .doc file (the PDF link goes to an error page and the text link goes to the same error page). […]
Hi, We are certainly concerned up in Franklin County about the choices given to MassHealth members when it comes to MCO and PCC. The only options that work at Baystate Franklin Medical Center and surrounding providers (most providers) are Health New England Be Healthy (not offered to MassHealth Care Plus members) and MassHealth PCC. Unfortunately, […]
Hi, Not sure what to do about this, I have a consumer with a MassHealth determination from 2014, but was on ConnectorCare since Jan. 1, 2016. MA-21 has random determinations marked as protected and it appears to be one of those determinations. I have seen a few of these as MA-21 isn’t talking with HIX […]