We’re seeing individuals who we upload documents to the Assister Portal as Navigators, that we’ve helped for the years – NDF’s, proof of income, etc. – and then one day, the documents are no longer there. Is this the result of a portal update? Anyone else seeing this? Seems like not an effective use of […]
Hello! I received a question from a consumer who has MassHealth Standard as a secondary for her child with a disability. The secondary coverage should be paying for speech therapy for her child, but the provider says they do not have the software to bill MH as a secondary. Is there any way to assist […]
Hi All, we are being told at MTF that we should update the health insurance start date to when someone is starting insurance. For instance, if the start date is 1/1/17, and they are enrolling today 1/24 and cannot start until 3/1/17, we should change the date. Can someone give us an idea of where […]
Hi All – Our Navigators were noticing that for some folks we have an NDF on file, we’ll receive mail their behalf, but for others, we won’t. Should we be receiving mail for everyone we have an NDF for? Thank you!
Hi all, I recently helped a family who stopped in briefly needing help making payment on the 23rd. This person did not bring any letters from the Health Connector with them so I didn’t have a full picture. They allegedly had a balance of $200 something dollars. When we tried to pay the full balance, […]
Hi All, I received an email from someone in NY (a Medicaid caseworker) and her consumer, who is moving back to MA, needs to get on MassHealth here as well as access a number of services through the Department of Developmental Services (DDS). He is 18 and lives with his Mom who is on MassHealth. I […]
Hi guys – I’ve noticed we’ve been seeing a lot of letters (and letters we’re receiving on folks behalf) that inform the recipient that they are not eligible for MassHealth. Some of these people are on an unsubsidized QHP and have not made any changes to their account. Is there any reason why MH and/or […]
Hi All — I recently helped a couple who moved to MA from India within the last couple of months. After we completed the application online, the website listed verifications needed for both of them, and for the wife it listed Proof of Residency, as well as Proof of “Old Address”, which I’d never seen before. The examples given […]
Hi! I helped someone enroll in a Health Connector plan during the past month because she qualified for an SEP. We confirmed which plans her doctor accepted, and they confirmed they accepted Fallon – but they actually do not. We found this out after she had chosen and paid for her Fallon plan. She is […]
Hi, All – One of our Navigators worked with an individual who received his MassHealth paper renewal in the mail in February with an action date of 3/29. He did it himself in early March and received letters back on 3/10. MH determined him ineligible because of his income, but he was eligible for an […]