We’ve had a few callers who have been waiting more than two weeks for ID proofing to unblock their applications. With the deadline to pay premiums coming up next week, they’re anxious that they won’t be able to do it in time if they don’t hear back from ID proofing soon. Does anyone know what’s causing […]
We are seeing more people unable to get tax credits because they are still considered married but living separately. They are filing taxes separately but have not officially gotten divorced. When the application is submitted they are being found as not eligible for tax credits. A Connector worker told us that this was due to their marriage […]
A client, who was already known to the system, completed an application over the phone with the Connector. In response she received a notice requesting proof of income. There was a member id number listed on that notice for her that is different from her MassHealth id number that she already had. She stills shows […]
Yesterday I was assisting a client with selecting a ConnectoCare plan and ran into an issue with the monthly premium. When on the shopping page we saw the plan listed at $43.77. Once we selected the plan and put it into the cart the price showed as $225.21. We tried removing it and putting it back […]
I had a client enroll the first week of Open Enrollment and had the wrong income input into the system. He has called the Connector and MassHealth on multiple occasions to find out when his income could be updated. Last week he was told that fateful day would be 12/8. Sure enough today his income […]
The HelpLine has a few clients who have been awarded MassHealth CarePlus a few days ago and it is still not showing in EVS. Are others seeing this issue as well?
I wanted to see if others are getting misinformation about who is supposed to be applying during Open Enrollment. One of the HelpLine counselors had called the MEC with a MassHealth CarePlus member. This member was told she would have to reapply after 11/15 because “everyone has apply again during Open Enrollment.” We asked to speak […]