MOVEit Global Data Security Incident Yesterday, UMass Chan Medical School (“UMass Chan”), began notifying certain individuals currently or previously enrolled in certain state programs, including MassHealth, that their personal information may have been involved in a recent third-party data security incident. Those primarily impacted are State Supplement Program (SSP) participants (including recipients, other members of […]
Hi Loopers, You may have noticed starting yesterday that when accessing certain account in the assister portal that you are unable to view information or make updates. This is due to an update that is requiring people who have never gone through ID proofing to do so in order to have portal access. MassHealth presented […]
Hello Loopers, MassHealth posted an Eligibility Operations Memo regarding their policy updates returning to normal business operations. As of April 1, MassHealth is redetermining all members to ensure that they still qualify for their current benefits. Whenever possible, MassHealth will automatically process a member’s renewal by matching their information against state and federal data. If […]
Hello Loopers, MassHealth released an Eligibility Operations Memo with an update on their signature policy: All initial applications must be signed “under penalty of perjury.” Federal and state laws reinforce that electronic signatures must be accepted and have the same effect as paper-based versions. Electronic signatures, An electronic signature is defined by the Massachusetts Uniform […]
Hello Loopers, In the bi-weekly MassHealth redetermination call there were a couple of eligibility policies announced: No pharmacy co-pays through 3/31/2024 For the under 65 the income attested to on the application will be considered reasonably compatible if within 20% of the income amount received from data sources Hospital determined-presumptive eligibility for the non-MAGI population […]
Hi Loopers, MassHealth has provided updated guidance on working with MassHealth members post 4/1. To update contact information (address, phone number, email address) members/assisters should call MassHealth CST to make updates to prevent a new eligibility determination from the online system. If you are working with a member that wants to go ahead and be […]
Hi Loopers, MassHealth posted an Eligibility Operations Memo on their approach to the end of continous coverage protections. Here is the memo. Key takeaways: Self-attestation for verifications is no longer accepted. Check out our ‘State Resources’ page for affidavits that are accepted. Waiver of the one-time deductible is no longer available Retroactive coverage for people […]
MassHealth released the MassHealth Redetermination Phase 2 Outreach Toolkit. You can read the full update from MassHealth here. You can download materials in 9 languages and share them with the members you work with! You can also have people check out the masshealthrenew.org page as well as HCFA’s page about the outreach campaign. -Hannah
Sharing the MTF webinar opportunity on the upcoming redeterminations: MassHealth 2023-2024 Member Eligibility Redeterminations Session Description: In March 2020, the federal government declared a public health emergency (PHE) due to the COVID-19 pandemic. In response to the PHE and consistent with federal continuous coverage requirements, MassHealth put protections in place that prevented members’ MassHealth coverage […]
Some documents in circulation still have the wrong Chelsea MEC address listed. MassHealth wants to make sure folks have the updated address of 80 Everett Ave, 3rd Floor Chelsea, MA 02150. This is a satellite office and does not have the same capacity as other MECs. Hannah