reimbursement
We have a client who in April (beginning) overpaid by $5,000. Since then she has been waiting for a reimbursement. We haven’t even been able to get a timeline for when she will get the $5,000 returned to her. Has anyone else seen this?
Paid premium, but no coverage
We have several clients who we have been assisting since January, who have made premium payments, but still do not have coverage. Does anyone else have clients who have been uninsured since January? I have submitted 7 Navigator Issues Reporting Forms for one of my clients – and she is still uninsured.
MassHealth Disconnected
For the past week we have experienced dropped calls to MassHealth. Has anyone else experienced this?
Income from property sale
Hi – We have a client who recently lost COBRA coverage, and now qualifies for MassHealth. She is trying to sell a rental property, which will count as income. When she sells the property, does she call MassHealth and report it as a one time income? How will it impact her eligibility? Thanks
Determined Connector Care Eligible, but missed open enrollment
We have seen a spike in the number of clients who completed paper applications, were determined eligible for ConnectorCare plans, but did not realize that they had to choose a plan and enroll. They thought they had coverage, and now are going for medical services / prescriptions, only to learn that they do not have […]
CSR at MassHealth not speaking to Navigators w/out ARD or PSI
Have any other Navigator orgs been unable to speak with CSR at MassHealth because they only have NDF and do not have ARD or PSI? I thought MassHealth was going to correct the messaging to CSR, and ensure that Navigators w/NDF could speak to CSR on behalf of clients.
NDFs
I’m wondering if other assistors have had problems when calling MassHealth or the Connector on behalf of a client. The past few times I have called on behalf of a client, they are not able to find the Navigator Designation Form, and won’t speak to me without the client on the phone. We have all […]
College student seeking health insurance
We have a college student who lives on campus in Boston, but her permanent residence is in California. Her parents are on Medicaid in California. Based on her family income, she will qualify for either a subsidized plan. However, we were told that college dorm addresses will not work, an applicant needs an actual residence to […]
Unable to make first month premium – waiver?
Does anyone know if there are waivers for clients who are unable to make their first month’s premium? If there are waivers, where do we find and submit them?
Dependent v. non-dependent status
If a person checks off that s/he will not be claimed as a dependent on the application, but then the person is claimed as a dependent by his/her parents, what are the financial implications? Would there be a tax penalty?