Has something changed for Commonhealth for those over 65? Once again, the under 65 unit will not process anything or talk to us. Things seemed to have settled down for a while, but we are back to square one. Even though I’ve done a HIX app.. Even though I read the front of the application […]
We are not seeing clients that are turning 65 and going on Medicare getting the Transitional Review. They sit on Care Plus or the Connector now. Anyone else?
Just to put it out there for MH to revisit…. Why can’t a CAC do a renewal with the applicant over the phone? I know we have the CAC designation, but THEY do them over the phone without one. I had a disabled client today that called me after not being able to get thru […]
Just a rant…. Calling MH today… they tell me I am at the wrong unit (over/under 65) so they transfer and disconnect. Call again and the same thing happens. Next time I get the LTC new app unit. I can’t keep hitting the wrong prompt… I finally get someone on the phone who says that […]
We had a mom come in about her 3mo old newborn. Needed to change MCO plans. My counselor called Cust Service and they said they had to wait until the end of the year. I had her call back and get someone else. He also told her she did not have a qualifying reason. I […]
Today I had a client come in with a new letter… Dated 4/18.. “We noticed you have two applications active” Please tell us which one is correct. That was a first for me… The letter showed her with a Connector plan for 83.00 and a QHP for 143.00 Both with a start date of 2/1. […]
Has anyone else had problems with sending Faxes to Masshealth? We have has several instances where they say they only received part of the fax. My machine shows how many pages transmitted, yet they say they are missing several pages. Odd. We don’t have this issue faxing anywhere except MH.
We had a client today that has been on Commonhealth for years. She is now 66 and was terminated and put on HSN partial. Called MH over 65 and was told she was over ASSET. They stated that she can be over income, but not over asset now. My Fin Counselor called under 65 unit […]
Anyone know what is going on with all the Delta Dental Cards people are getting all of a sudden? People have shown me cards and they have the persons name and Tooth Fairy on it… People that have not signed up for Dental.
Hi… We have faxed verification’s dating back to December that are still not logged in. I called today and they said Taunton is backed up for “weeks”. This is a huge problem for documents that need to be received by a certain date, at least those cases will pend if it received. I have 2 […]