Allways Health Partners is mailing a letter to ConnectorCare members with the headline “This is your termination of coverage notice”. It states “Dear So & So: We have been notified that your current Allways Health Partners contract has been or will be terminated for the following member on the Termination Date specified below” : 12/31/2019. I […]
I have a client who has ConnectorCare and who works for Stop and Shop and was just on strike. Is there any premium relief for a striking worker? Sarah
Hi, It was always my understanding that MassHealth/HIPC accepted older tax returns up to the filing deadline on April 15: for example, a 2107 tax return would be accepted for proof of self-employment income until April 15, 2019. Multiple CSRs on the MassHealth assister line have told us they will not longer accept 2017 tax returns. Does […]
Hi, It is our understanding that if a member gets a MassHealth pending status (not approved until required documents are processed), that their start date should be 10 days prior to the date the documents were received. We have seen several cases where the 10 days retro is to the date we call to ask […]
We are frequently told by Health Connector Customer Service that they cannot locate verification documents that we have faxed or mailed. However, when we call MassHealth they can nearly always locate the same documents that the HC says they never received. I don’t understand why this is the case. It seems like there is a […]
Hi, My client did not act on the high-cost plan chosen for her by the HC (over $1,000/month premium for 1 person) until after 12/23/17. We called on 12/26/17 to cancel her January enrollment. Now the HC insists that she owes the payment even though: 1) the plan was cancelled for non payment, so she she did […]
Hi, If a couple is separated (not divorced) is it OK if they file taxes as married filing separately? They are in the ConnectorCare income range. Thanks, Sarah
Does someone who is a part time online student have to take the University’s health plan? Thanks
Hi, I think I remember someone from MassHealth on an Assister call saying they sent some termination letters in error. My client, who has CarePlus, recently got letters stating that: First letter: they withdrew their application or qualifies for a different program (they don’t). Second letter: Your application for Health Connector coverage was withdrawn (they […]
I have a client who recently got a new set of dentures that do not fit, so he can’t use them. He has MassHealth which only pays for new dentures every 7 years. Does anyone know if he has any redress? Naturally he does not want to keep going to the practice that made the […]