Hi all, When using the MassHealth Provider Directory and MassHealth Choices, I’m finding significant discrepancies between what is shown as contracting/covered providers under different health plans and what hospitals and doctors’ offices report. Is anyone else finding this to be true? I am using the MassHealth tools, then checking it against what the hospitals and […]
Hi everyone, I have a client who is 64, has been on MassHealth Standard due to disability in the community. Is now in a nursing home and has assets, so is not eligible for MassHealth/Long Term Care. His only income at this time is dividends from his assets, low enough for him to be eligible for CarePlus […]
Hi all, I have a 36 year old client who is on Care Plus. He has limited income, and is interested in saving money. Is there an asset cap for Care Plus? Thanks.
I know the MEC’s are really backlogged. Now when I try to call on the 888-665-9993 number, it gets routed to Customer Service and they then send to MEC, which then says “call cannot be completed” no matter how often I call. I’ve asked about more direct ways to call the MEC, and am told […]
I have a client who has 2 accounts in the Connector system. We called the Connector to update his application with one account. We asked for help setting up access via Online and provided the correct email. We don’t have a username or password for his account. We were sent an Invitation Code via the correct […]
I have a client who is paid cash through his employer, as are all/most of the employees there. He is afraid of getting the employer in trouble with Dept. of Labor/getting reported. Connector asks for pay stubs, proof of income. Doubtful that this employer would be willing to write a letter stating that the client […]
I’m an ARD for a number of my clients. For some, I receive copies of all letters, and for others I don’t receive any. I know the ARD’s are entered in the system because I have spoken to MassHealth on their behalf. I gather there are a number of systems, and ARD forms sometimes get put in […]
Many clients have multiple accounts started in HIX, sometimes because an account is started and never finished, sometimes because one is started by a hospital unbeknownst to client. It ties up emails which cannot be released or reused, and is confusing to consumers. Are there any plans to be able to delete duplicate accounts or be […]
We’ve been told that disabled adult children (19+) who are dependents on their parents’ tax returns need the whole household to be entered in HIX with parent as head of household. The workaround for the adult child to have only his income considered is to be done by MEC in the MA21. I had one […]
I have an 18 year old disabled client who has been on MassHealth. Parents are working and have private insurance. She is declared as a dependent on her parents’ taxes. Does that mean that they need to be entered as a family of 3, with their total income or can she be entered as a family […]