Hello We have been having problems when patients are calling MH to change to Tufts Health together with CHA. Patients are constantly told that our doctors take Tufts Health Together and there is no need to change to our ACO or that they can’t because they live outside of the 25-mile radius even when they say […]
We have been having problems with faxing (857-323-8300 and 617-887-8799) since Tuesday. SACAs fax and ACAs fax are both not responding. Does anybody know what is happening and when will it be fixed? We have not received any notices from MH that the faxes are down yet so I was wondering if anybody had an […]
Hello Does anybody know if the Assister’s Line number and the ID proofing fax are down? We have been having problems since yesterday getting through both of those. Very inconvenient that MH does not let us know when the system is down if that is the case. We have scheduled patients that need ID proofing […]
Good Morning I am, again, asking this question since it seems the problem resurfaces every couple of months. Are we still supposed to just complete a SACA for patients who are over 65 and the spouse is under 65? The last answer one of our CACs got when calling the Assister’s Line was to complete […]
Hello I just took the training regarding the temporary eligibility changes. Does anybody know if MMIS is going to be returning INACTIVE, NOT FOUND or PENDING for those patients whose income can’t be verified? Hopefully, they will not return ACTIVE, this will just create a huge confusion in registration!
Hello This is a question regarding the new ACO. When the patient has Careplus unenrolled and he enrolls in one of the new ACOs (in this case Tufts together with CHA), are we not going to be able to see him enrolled until March 1st? Is he going to stay unenrolled until then? Is it […]
Hello all Does anybody know how long a SACA for a hurricane evacuee is going to take? I had asked that question during our phone conference but did not get an answer and we have a very sick 81 yr old Irma evacuee whose SACA was faxed on November 3 and it is still not […]
Hello How backed up is MH with SACAs? We have some from May still not approved. Just to vent, these are elderly people who need their insurance more than anybody else does! Plus to get through the over 65 line is taking 45 minutes at least! Since we don’t have the patient with us we […]
Hello Does anybody else use HSN-PDs? Do you know why they are taking six or seven days to be approved instead of three days now? We only complete them for inpatients, but still, they sometimes need follow-up appointments, medicine etc. Thank you! Lissette
Hello May 4th we received an email letting us know that we could do three way calls with patient and assister’s line. Yesterday we had to call four times in order to be helped, with the patient on the other line. Does the Assister Line customer service rep’s know we can do this? The first […]