Category: Uncategorized

Can someone point me in the direction of where I can find guidance on the cancellation dates for MH members when they are moving over the the health connector? I vaguely remember it being in some type of training.

I am looking for clarification on HSN coverage after someone’s connector plan starts. Does HSN cover the co-pays associated with visits for the 90 days, or does HSN essentially stop after plan start date because it is superseded by the HC plan? Is there a place to see when the 90-day HSN stops? Our EMR […]

I am trying to get pass ID Proofing with a member.  I uploaded his ID to the member portal.  I am getting a Red Error message that says:   Review and correct the error(s) listed below: . error.resourceAccessNotAllowedAsRIDPnotCompleted It does show as it was uploaded.  Does anyone know if this will work to get past […]

The Masshealth Choices website is asking for mileage exceptions for my health center who is in the same zip code! It’s very frustrating! Is this being fixed?

I am looking for the FPL’s on the members application.  I liked being able to see it at the income and the at the end of the application.  It just made explaining benefits so much easier to members. From an assistor point of view, I don’t find it easier to navigate.

I have given up the online enrollment and returned to faxing in a written enrollment.    Almost every time, the correct plan enrollment is done and the wrong physician is added.   It’s frustrating that its become the new normal for me to explain to the client that this will likely happen, then I have to […]

Hi, Is anyone else having issue calling the assister line and once a rep answer you are being asked all the question and you are placed on hold and after transferred to Customer services? It is ridiculous having to explain the issue and with no warning you are just being transferred being on hold for […]

Mass Law Reform Institute (MLRI) created a website, masshealthproject.org, that provides resources for advocates and community members to navigate the recent redetermination policies enacted by Masshealth. The website currently includes a calendar of local redetermination/enrollment events, flyers and guides about member eligibility and alternative coverage options, and links to other informational resources. “Knowing that many […]

Hi, is anyone having issue calling the ID Proofing line this morning? when we are calling, we are being instructed to call a different number 833-612-1026? once i called spend 15 mins on the line the called dropped.       thank you,   Reina

Do you know if members received “Retro Enrollment Notices” during the protection?  We are having a 90 day retro waiver, claim deny and MassHealth is requesting the retro enrollment notice to show proof it was actually approved.   The biller called customer service and was told that the person that enrolled or requested the retro enrollment […]