Since the new Version 6.0 went live, we’ve noticed that when printing any pages, like Results, Review, Rights & Responsibilities, etc., they come out in very large font, and a lot of the page’s contents are “cut off” on the right side and at the bottom of the page. When printing Rights & Responsibilities page, […]
I have a few applicants who applied during Open Enrollment, but were unable to shop, and when they called the Connector, they were still unsuccessful. They are still unable to shop now that we are in the Closed Enrollment Period, but qualify for a Special Enrollment. I was re-reading my material from the last MTF […]
I assisted a family who did an application during open enrollment because their employer-sponsored insurance was unaffordable, and the parents were determined with a Connector plan, and childrened determined with Mass Health, Family Assistance or CHIP. The parents may decide to keep their employer-sponsored insurance for themselves, but since the children were determined eligible for Mass Health, can the […]
Members have been bringing their Welcome Letters from Mass Health, stating they are approved for a Health Connector Plan with Premium Tax Credits and/or State Subsidies, but the letters do not list the insurance plans available or the premium amounts. Many of the members we serve do not have ready access to a computer or […]
My question/comments are regarding the new rule that after an application is submitted on the Health Connector web site, changes can only be made by calling Customer Service. Over the past 2-3 weeks, every time I call, I am told by the CSR that they have to send an email to someone in the “Account […]