Author: Sarah Kuh

mailing address problems

Many of our clients never get anything in the mail after completing an application/enrollment. In  the past we have had severe issues with invoices, insurance cards, etc. being mailed to  residential addresses WHERE THERE IS NO MAIL DELIVERY. I am concerned that this is happening again and that this  will be a major barrier to enrollment. At […]

deadline confusion

We are getting tons of calls from client with temporary coverage who are getting calls & letters saying they must sign up by December 23. In fact, they do not HAVE TO sign up until mid-Janaury or January 23. The only people who MUST sign up by December 23 to keep their coverage uninterrupted are people with  QHPs […]

new ESI

A client with Comm Care and a child with MassHealth started a new job which offers health insurance. Is she obliged to take a family plan, or can she elect to take an individual plan and leave her child on MassHealth? I know she will qualify for premium assistance — just not sure whether or […]