Hi, I recently had a consumer in my office with 3 active accounts through hcentive. We had to complete a phone enrollment due to the fact that 3 accounts exist with similar information. Obviously things didn’t quite work right if the individual attempted to create 3 applications. CSR# 130 and CSR #117 had difficulty looking […]
Hi, I am just confirming there is no grandfather clause to getting Premium Assistance on ESI after you turn 65 years old. I was speaking with a client over the phone about options when you turn 65. The individual was going to delay their Medicare because they had access to ESI and they were currently […]
Hi, I had an applicant in my office receiving a Shared Living Provider Stipend for income. This is a stipend for living in another’s house to assist with daily living activities, etc. This income is not taxable. After and extensive search for it within MAGI UC Berkeley Worksheet and looking at the IRS 8962 form […]
Hi, I called MassHealth to link an existing paper application to a member’s existing online account. An account was created through the online system and an online application was oddly also started (but not completed) at a similar time. When I asked MassHealth MEC to link the online profile to the paper application that was […]
Hi, Yesterday I assisted a consumer in applying for coverage. We called MassHealth to link an existing account to an existing application (the email thing where the consumer receives a link to their account with a confirmation code). The MEC worker decided it was best if they filled out the application for the consumer. Since […]
Hi, Just received an error: We are unable to process your application at this time. Please try again later. I called MassHealth to get some guidance. I was told to wait until tonight and try to submit the application again. If that fails, I should help the consumer with a paper application. I found this […]
Hi, I recently had someone in my office looking for November coverage. The individual was without coverage for 5 months. They were collecting unemployment from July until September, then got a new full-time job in September that does not provide health insurance. After doing back of the napkin calculations, they were eligible for ConnectorCare. They […]
Hi, Thought I would just state the role of the Office of Patient Protection. Earlier, I asked the question if anyone had resources for employees who miss open enrollment due to forces out of their control. You can submit Waiver Forms (http://www.mass.gov/anf/budget-taxes-and-procurement/oversight-agencies/health-policy-commission/patient-protection/ box on left labeled forms) to OPP to create a special enrollment period […]
Hi, This webpage just popped up on a google search for Massachusetts Health Connector (top of the search). http://healthconnector.co It is incredibly deceptive. I have heard consumer complaints about these kinds of websites. MAHealthConnector.ORG isn’t always the first choice on the list. Any chance the Health Connector is working on dealing with these sites? Thanks, […]
Hi, I have run into this a few times over the past year. People will take appointments with me when they had the option of Open Enrollment, but missed it for whatever reason. Today, I had someone seeking insurance because their manager at work did not notify them of the health insurance offerings and available […]