I have a family that is trying to cancel the Commonhealth Coverage. They no longer need the benefit. He returned to work. Does anyone have the number to cancel. We have been calling 800-841-2900, but keeps getting bounced around to different areas and hung up. If that is the number, does anyone know the prompts […]
Can anyone give me tips and/or advice, how to educate someone about the “Commonhealth Work Around Letter”. In one case, I had someone severely disabled. (wheelchair/non verbal) He was over income for Standard. The rep on the phone, said the only way he could get benefits is to do the Commonhealth Work Around letter. […]
Hello Loopers, Does anyone know how to get past ID Proofing, if the client has NO photo ID, no passport, no birth certificate NOTHING!! He was in the old system and has an MMIS number. However, I can’t get him past id proofing. No social #, no immigration, he lost his foreign passport. Doesn’t work, not married, no […]
Is anyone else having issues with the Doctors that are accepting Connector Care Plans 1,2 and 3? At the end of the Hix app, when you enroll in a plan. You have an option to list your doctors before shopping for a plan. (We know this.) However, I can find the doctors, but when I […]
Hello again Loopers, I have received so many different answers to the below question, I am turning to you for help. If a Client is on straight Masshealth – They get a job and bumps them to a Connector Care Plan. Which we know they need to make a prem. payment by the 23rd and […]
Hello Loopers, I did an application for an client. It came back Careplus. I explained she needed to enroll in a managed care plan. She called customer service. She explained that none of her doctors except the managed care plans (BMC and TUFTS). Masshealth told her because of that she can stay “Careplus” and do […]
Hello loopers, MA added the option for individuals determined eligible to MA Standard, Careplus, Commonhealth, or Family Assistance to “Enroll in a health plan now” Link. We have tried that over the course of the week and it we can’t process it without the patients MMIS number. However, if a pt is newly enrolled they […]
A client drives for UBER. He needs to update his income. He does not pay taxes until the end of the year. He gets nothing as of checks, just deposits into his account. Could he do a profit and loss statement for this to show income for 2 months? He is stating that it varies […]
How many ways or websites can you verify MA health insurance? I was working with someone whom coverage ended because of a job update form. I worked with him and MA to get his coverage active again. It stated so in “EVS” on the website. He went to get some dental work and they said No, […]
What REF ID number do you put on the Fax Cover Sheet and the CAC Permission Forms? There seems to be different REF ID Numbers at end of the application, when you go back into the application on the details page and even profile page? Which one do you use? I want to make sure it […]