Good morning all, I have had several applications over the last week and a half where I start the online application, but because they have applied via paper or over the phone in the past I am unable to complete application. I called both the Mass Health Assister line and the MEC and both state […]
Hi all, My first application of open enrollment failed at the signature page, it states “We are unable to process your application at this time. Please try again later.” I received no email that the system was not working properly. Wonder if it is just overloaded. Michelle Amadei
I just called the Assiter dedicated line for the Connector because I was unable to finish my second application today. And the represntative told me the Federal hub is down. Now, I have been looking on the Loop and I see others that have been talking about that the system is not working right. I […]
Hello all, Thank you for all the responses I got back on my recent post on this subject. I wanted to keep you “in the loop” as what is going on since I first put this on the LOOP. I received a call from a claims person from Mass Health asking for some examples of […]
Hi all, I am having a hard time getting some of my patients (members) out of the incorrect determination for Care Plus. These members have Medicare primary, and should not given Care Plus, or at least that is what I have been told. But none the less, I have serveral patients that have been given […]
Hi All, Just spent 34 minutes on hold with Connector for them to tell me the Connector site is down. Asked why we did not receive an email update that the system is down, representive stated “they don’t send out emails that the system is down” Frustrated in Palmer 🙂
Hi all, So starting on 2/18/15 after the connector fix of the multi-household problem I am now receiving calls from patients stating that they “can’t pick a plan” I logged onto their application and there is no way to choose medical or dental so they cannot choose at all. If they click to continue the […]
Hi, I have been having a problem helping my patients “unlock” their applications after it has been submitted. As expected they are trying to apply on their own and then make mistakes with income, family members, and so on and I thought they could just call the connector to get application unlocked so they can […]
Hi, I have two clients who may have an error on their application (done electronically) the first was approved for Connector Care when she already has active coverage from an employer, and she was given Connector Care and shows plans for her to choose even though she was only looking for supplemental coverage like HSN. […]