I had a member call me to say she needed to have done a renewal by July 9th or her MassHealth was going to end on July 31st. The date she called me was July 25th. When I logged into her account to do this renewal, the renewal button was not there. I had to instruct her […]
I called the Health Connector yesterday to make a change on the address and they told me that because the NDF was dated Feb.2014 it has expired and needs to be undated yearly. Has anyone else had this happen to them and what did you do to resolve it?
I just completed an application on the HealthConnector for someone who does not have a home address but I did put in a mailing address. I expected this person to be approved for Careplus, he has no income. His determination was “not eligible.” Has anyone else experienced this and what did you do to rectify it? […]