Author: Melissa Dobbert


I had a member call me to say she needed to have done a renewal by July 9th or her MassHealth was going to end on July 31st.  The date she called me was July 25th.  When I logged into her account to do this renewal, the renewal button was not there.  I had to instruct her […]


I just completed an application on the HealthConnector for someone who does not have a home address but I did put in a mailing address. I expected this person to be approved for Careplus, he has no income.  His determination was “not eligible.”  Has anyone else experienced this and what did you do to rectify it? […]