Our organization has been experiencing consistent issues with MH Assister line recognizing NDFs as having the ability to speak on a member’s behalf and that anyone in the org can speak regardless of who is listed on the form. We have also been told that our organization does not exist as a Nav org (which […]
Our organization has been experiencing consistent issues with MH Assister line recognizing NDFs as having the ability to speak on a member’s behalf and that anyone in the org can speak regardless of who is listed on the form. We have also been told that our organization does not exist as a Nav org (which […]
Hello! Our Navigators have been experiencing challenges getting past the ‘Member Information’ section of the MassHealth enrollment form on the MH Choices website. The button to “Save” or “Finish” is greyed out and you can’t move forward. I am not seeing any communications from MH on this being an issue and wondering if we missed […]
Many of our MassHealth clients over 55 received a letter about Estate Recovery. The question that they had is, even if they were locked in for the PHE would the Estate Recovery still be an issue. The policy only states that there were certain protections in place during COVID that have to do with estate […]