Has anyone else been seeing cases where Medicare patients apply for coverage and are assigned MassHealth Care Plus? When we call to question this, we were told that there is a system error where it is not identifying the disabled population and that these applicants will eventually receive MassHealth Standard. We have had four cases […]
I haven’t been able to get through to Customer Service all day. Is anyone else having this issue? It tells me that due to high call volume, my call can’t be completed and then it hangs up on me. Incredibly frustrating to hear!
We have quite a few patients who have entered into long term care facilities (SNFs, primarily) having only MassHealth Standard Temporary coverage. Has there been any outreach effort to make sure that these facilities are helping their patients reapply? Today we also experienced a SNF turning away one of our patients with temporary coverage since […]